Help Desk Support Technician

Trigyn's direct client in Maryland has a contract assignment for Help Desk Support Technician (REMOTE). The particulars of the position are as follows. Roles and Responsibilities: • Communicates with all levels of customers • Installs and configures applications and other supported software packages • Performs basic troubleshooting and triage of computers via remote computer access and phone • Resolves routine issues and problems related to hardware and software • Creates tickets for all problems called into the Technology Helpdesk • Quickly escalates issues and problems that are not resolvable as necessary • Assists clients with resolving device related issues via telephone support • Helps determine technical needs of supported systems • Participates as team member on projects • Records activities in the service desk software system • Updates/Creates internal supported system documentation • Communicate technical issues, risks, and approaches to clients • Performs other duties as assigned. Required Skills: • Possession of a high school diploma or an appropriate equivalent, plus one year of experience in an inbound call center environment • Two years installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications, preferably in a large, multi-site agency. • Experience with remote troubleshooting preferred Desired Skills: • Possession of A (Remote Technician) and Network certification is preferred • Knowledge of computer operations and support • Skill in installing, configuring, maintaining, and trouble-shooting personal computers and related equipment • Skill in installing, configuring, maintaining, and trouble-shooting operating systems, software applications, and cabling components • Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities • Skill in establishing and maintaining effective working relationships • Skill in effectively prioritizing assignments and tasks • Skill in communicating clearly and effectively • Ability to provide consistent quality customer service • Ability to deescalate customers • Ability to maintain confidential information. Workdays are M-F and work hours will be determined during hire but will be 7.5 hours per day, between the hours of 7:00 AM and 4:15 PM. For Immediate Response call 703-454-2948, or send your resume to RecruiterPS@Trigyn.com Trigyn-8181 TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, , ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.

Salary : $33,300 - $42,100