Junior Helpdesk Technician
Job Posting for Junior Helpdesk Technician at Trilon Group
Junior Helpdesk Technician
Department: Corporate/Administrative
Employment Type: Full Time
Location: Pleasant Grove, UT
Compensation: $19.00 - $21.00 / hour
Description
At Horrocks, we believe the best work comes from companies with values, that our people are our greatest resource, and that we have a responsibility to the communities where we work. As a Jr. Help Desk Technician, your primary responsibility is taking care of your fellow employees’ technology needs. You will provision new hardware, take phone calls, email, and in-person questions, and create support tickets for each issue. You will assess the impact and priority of each ticket and work with others to solve more complex problems. If you are currently going to school for your degree or certification related to IT, we encourage you to apply.
Responsibilities, Expectations, and Duties:
- Requisitioning/Receiving/Inventorying Computer Hardware
- Deploying Images on Devices
- Finding Solutions to Problems
- Installing and Upgrading Software
- Documenting Solutions
Qualifications, Skills, and Competencies:
- High School Diploma or equivalent
- Experience in IT Support or related field – 1 year
- Microsoft Windows Troubleshooting – 1 year
- Knowledge of PC Hardware and Software, Windows 10, and Microsoft Office 365
- Communicating solutions clearly with others
- Desire to learn and improve
Benefits
At Horrocks, you can expect a competitive base salary and award-winning benefits. Including, but not limited to:
- Medical, dental, vision, life, and disability insurance
- Generous paid time off
- 401(k), with no vesting period
- Professional development opportunities including in-house training
For more information, visit our website at www.horrocks.com
Equal Opportunity Employer including disability and protected veteran status
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