Program Manager

POSITION DESCRIPTION:

The Program Manager is a strategic business partner working directly with the Site Medical Director team and Division Director to develop and implement short and long term strategic growth opportunities and manage the financial performance of the program.  Evaluates the financial, (provider) staffing, develops and maintains business work plan; identifies issues or trends that potentially affect IHA’s ability to expand and develop this program.  Has responsibility for providing high-level leadership and support to promptly and effectively resolve program or provider issues.  Develops and maintains productive, professional relationships with the providers, hospital administration and IHA leadership.

ESSENTIAL JOB FUNCTIONS:

1. Understanding, appreciation, and modeling of IHA’s mission and core values of commitment, advocacy, respect, efficiency, and service are expected.
2. Supports the development and implementation of the IHA PCCS Program vision and long-term objectives to ensure they are in alignment with IHA’s priorities.
3. Serves as a strategic business partner with the Site Medical Director team in the development of short and long term strategic growth opportunities and ensuring positive financial performance of the program.
4. Evaluates the financial, (provider) staffing and other impact areas that potentially affect IHA’s ability to expand and develop this program.
5. Supports the development of annual program budgets, ROI’s and work plans.
6. Organizes and develops the business plan for new initiatives.
7. Develops and maintains productive, professional relationships with the providers, hospital administration and IHA leadership.
8. Partners with the Site Medical Director team to develop, coordinate and implement a complete and effective orientation program for all new providers.
9. Prepares and coordinates quarterly performance reviews with leadership at each site.
10. Ensures that provider scheduling is completed in a timely manner and meets the objective of providing high quality care for patients while ensuring provider satisfaction.
11. Monitors engagement and satisfaction results, identifies areas for improvement and develops/implements an action plan to address issues.
12. Establishes and monitors performance objectives of each program site, identifies areas that impact the ability of the site to meet financial goals.
13. Meets regularly with the Site Medical Director team, Division Director, Practice Manager and Office Coordinator to report out on financial performance of program.
14. Identifies trends and opportunities for improvement by compiling and reviewing program financial reports, identifies and reports out on financial trends and issues, prepares and makes presentations on program performance.
15. Supports with the development of meeting agendas, through a solid understanding of the scope of each meeting; develops presentations, may also present at meetings.  Attendance is required at all meetings that support the program.
16. Supports other offices, attends required meetings and training, and participates in committees as requested.
17. Performs other duties as assigned.

ORGANIZATIONAL EXPECTATIONS:

1. Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission and core values statement.
2. Must be able to work effectively as a member of the leadership team.
3. Successfully completes IHA’s “The Customer” training and adheres to IHA’s standard of promptly providing a high level of service and respect to internal or external customers.
4. Maintains knowledge of and complies with IHA standards, policies and procedures, including IHA’s Employee Handbook.
5. Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems.
6. Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.
7. Serves as a role model, by demonstrating exceptional ability and willingness to take on new and additional responsibilities.  Embraces new ideas and respects cultural differences.
8. Uses resources efficiently.
9. If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.

MEASURED BY:

Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelor’s degree in Business Administration, Healthcare Administration or equivalent; preference for MBA or MHA.

CREDENTIALS/LICENSURE: None

MINIMUM EXPERIENCE:  6-8 years’ experience working with healthcare operational management, including financial statements and working knowledge of hospital and healthcare informatics including quality measures.  Strongly prefer 3-4 years’ experience managing a physician group practice.

POSITION REQUIREMENTS (ABILITIES & SKILLS):

1. Maintains knowledge of industry trends in Pulmonary, Critical Care, and Sleep; effectively utilizes external resources to gain additional program knowledge and insight and identifies relevant information that can be utilized or disseminated to improve IHA’s program.
2. Considerable knowledge of health care functions, including clinical functions, medical billing and coding procedures, reimbursement practices and quality improvement initiatives.
3. Knowledge of the legal and compliance aspects of health information systems and best practices in medical office operations.
4. Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, EMR software, Microsoft Word and Excel, intranet and computer navigation.  Ability to use other software as required while performing the essential functions of the job.
5. Excellent communication skills in both written and verbal forms, including proper phone etiquette.  Ability to speak before groups of people and resolve conflict in situations where the audience may be less than receptive.
6. Ability to work collaboratively in a team-oriented environment; courteous and friendly demeanor.
7. Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, family members, insurance carriers, vendors and the general public.
8. Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
9. Good organizational and time management skills to effectively juggle multiple priorities, time constraints and large volumes of work.
10. Ability to exercise sound judgement and problem-solving skills.
11. Ability to coordinate, direct and supervise the work of others.
12. Ability to analyze and interpret data for appropriate and effective response.
13. Ability to handle IHA staff and organizational information in a confidential manner.
14. Ability to travel to other office/practice sites and meeting and training locations.
15. Successful completion of IHA competency-based program within introductory and training period.

MINIMUM PHYSICAL EXPECTATIONS:

1. Physical activity that often requires sitting or standing, keyboarding, filing and phone work.
2. Physical activity that often requires extensive time working on a computer.
3. Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting.       
4. Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs.
5. Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus. 
6. Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
7. Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.

MINIMUM ENVIRONMENTAL EXPECTATIONS:

This job operates in a typical office environment which involves frequent interruptions, changing priorities and significate interaction with people which can be stressful at times