POSITION SUMMARY Responsible for the operation of a centralized telephone system. Responsible for answering and directing all telephone traffic for Trinity Health, paging physicians and personnel, initiating emergency codes, ensuring emergency codes are coordinated according to the nature of the emergency, overhead paging for emergency codes, and monitoring alarms and video cameras.
The Communications Specialist should have the ability to answer constant telephone calls and repeatedly page individuals, transfer calls, and assist callers throughout the course of the shift.
Responsible for managing all calls promptly and courteously to ensure a positive experience for all who contact Trinity Health.
The Communications Specialist#must be able to work efficiently with frequent interruptions. MINIMUM QUALIFICATIONS AND REQUIREMENTS Licenses and Certifications Required None Educational Requirements High School Diploma or equivalent preferred Experience Requirements Previous customer service skills required Previous experience with multi-line phones preferred Special Skills or Training Requirements Exceptional communications skills required Excellent active listening skills Excellent speaking voice Microsoft Office experience preferred Computer skills Must have good typing skills Knowledge of basic office equipment, such as printers and fax machines Flexibility required Ability to work well under pressure Ability to follow directions and guidelines Exceptional organizational skills
POSITION SUMMARY
Responsible for the operation of a centralized telephone system. Responsible for answering and directing all telephone traffic for Trinity Health, paging physicians and personnel, initiating emergency codes, ensuring emergency codes are coordinated according to the nature of the emergency, overhead paging for emergency codes, and monitoring alarms and video cameras.
The Communications Specialist should have the ability to answer constant telephone calls and repeatedly page individuals, transfer calls, and assist callers throughout the course of the shift.
Responsible for managing all calls promptly and courteously to ensure a positive experience for all who contact Trinity Health.
The Communications Specialist must be able to work efficiently with frequent interruptions.
MINIMUM QUALIFICATIONS AND REQUIREMENTS
Licenses and Certifications Required
None
Educational Requirements
High School Diploma or equivalent preferred
Experience Requirements
Previous experience with multi-line phones preferred
Special Skills or Training Requirements
Exceptional communications skills required
Excellent active listening skills
Excellent speaking voice
Microsoft Office experience preferred
Computer skills
Must have good typing skills
Knowledge of basic office equipment, such as printers and fax machines
Flexibility required
Ability to work well under pressure
Ability to follow directions and guidelines
Exceptional organizational skills
Last updated : 2024-05-18
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