What are the responsibilities and job description for the Market Manager position at Trip.com?
Market Manager, Hotel Business, East Americas Region (New York)
Location: Remote, but highly preferred to be home-based in New York.
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travelers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centers for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.
Join our team if you possess:
- A strong desire for continuous learning and personal growth.
- Uncompromising integrity as a fundamental value.
- A passion for enhancing the travel experiences of individuals.
- Exceptional relationship-building skills and the ability to influence industry leaders.
- Natural ability to inspire others.
- Strategic thinking capabilities, connecting the dots between suppliers and end-user customers.
In this Role, you will have the opportunity to:
- Have end-to-end ownership of new hotel acquisitions and existing hotel account management within your designated market. Actively identify high-potential prospect partners & grow the revenue of the existing portfolio in this region.
- Educate accommodation providers on the many unique features that the Trip.com platform offers. Quickly and effectively identify the correct platform product for each of your accounts to maximize their revenue.
- Take a customer-centric approach to everything you do. Ensure hotels content, rates, availability, and products offer the best value to Trip.com customers.
- Keep your properties up to date on the campaigns offered by the Trip.com platform and ensure strong coverage of deals across your account portfolio.
- Assume responsibility for the assigned market, and conduct the data research and analysis (market, product, competitor, price, supplier, etc.).
- provide market insights to the global headquarters to optimize the product design and sales directions for the success of global product localization.
- Other assigned tasks based on business needs.
What you'll Need to Succeed
- Fluent in English.
- Valid working authorization in the U.S.
- Minimum of 3 years of working experience in hospitality, revenue/yield management, or e-commerce.
- Established network connections with Tourism Boards, airlines, affiliate partners, and travel influencers would be preferred.
- Detail-oriented, execution-focused, and fast learning capability.
- Ability to work independently with minimal supervision, having complete ownership of your designated region.
- Dynamic, positive, and a good team player.
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
- Relevant exposure in the OTA environment would be an added advantage
- Willingness to travel as required.
What We Provide
The annual base range for this position is $65,000 - $130,000. The range top could be higher if the performance is above target. With employees' ongoing, demonstrated, and sustained performance in the role, there is potential to increase further. The offering salary for this role will vary based on the comprehensive competency assessment after the screening and interview sessions. Multiple factors, including a candidate’s qualifications, skills, competencies, experiences, and locations will be considered. Pay ranges may be modified in the future.
Trip.com Group offers a wide range of benefits to support employees and their families, including health insurance with 4 PPO options and 1 HMO (CA-based employees only), dental insurance with 2 plan options, vision insurance with 1 plan option, basic life insurance, long-term disability insurance with benefits of up to $5,000 per month after 180 days of disability, and short-term disability insurance with benefits of up to $2,500 per week for up to 26 weeks of disability. We cover approximately 72.64% - 94.28% of the premium for employee medical insurance, and approximately 44.40% - 57.65% of the premium for dependents.
The company also offers a 401(k) plan with a matching contribution of 100% of the employee's deferral on the first 3% of eligible compensation and 50% of the employee's deferrals that exceed 3% but do not exceed 5% of eligible compensation, as well as time away from work for paid holidays (12 business days/year), paid sick leave (40 hours/year), paid time off (120 hours/year), and examination leave (32 hours/year).
Additionally, the company provides allowances and subsidies, such as business travel reimbursement, travel discounts, holiday allowance, and a vacation subsidy of USD 300 equivalent in the form of Trip Coins on Trip.com every year for employees who have completed at least 6 months of service with the company.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple function.
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement.
- Enjoy discounts for booking travel products at Trip.com.
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
Salary : $2,500
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