What are the responsibilities and job description for the General Manager position at Troon?
Troon's facility in the Cleveland area is excited to announce the exceptional career opportunity of General Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon.
If you get your energy from providing leadership and creating a culture of hospitality where training and accountability are front and center, Troon is seeking a General Manager to join and lead a team of can-do, passionate, and skilled associates focused on providing superior service to members and their guests, while overseeing every aspect of the operation and optimizing financial performance.
Key Responsibilities of the General Manager:
- Prepares and monitors annual budget, revenue goals and expenses as well as generating various (weekly, monthly, etc.) business volume forecasts.
- Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary.
- Establishes basic personnel policy, initiates and establishes basic personnel policy, initiates and monitors policies relating to personnel actions and training along with professional development programs.
- Ensures all Human Resources procedures and policies are followed by management staff.
- Develops, maintains and administers a sound organizational plan and initiates improvements as necessary.
- Maintains membership with the PGA and CMAA and other professional associations. Attends workshops and meetings to keep abreast of current information and developments.
- Oversees the care and maintenance of all the facility’s physical assets and each individual facility.
- Coordinates marketing programs to promote the facility’s services to potential customers.
- Ensures the highest standards for food and beverage service on property.
- Implements policies and procedures for multiple departments, including compliance of all company standards relating to quality of products and services.
- Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
- Directly manages department members that may include, but is not limited to: Head Professional(s), Golf Course Superintendent(s), Tournament Coordinator, Director, Instruction, etc.
- Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.
- Regular and reliable attendance.
Qualifications for the General Manager:
- Must have the ability to communicate effectively, verbally and written is key to the overall success of the position.
- Knowledge of Microsoft Office applications.
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