What are the responsibilities and job description for the Account Manager position at Tropic?
Location(s)
For this position, we are looking to hire someone based in the United States.
About the role
As an Account Manager, you will be tasked with retaining and growing revenue and will serve as the ultimate internal decision-maker on your accounts. You will also get to function as the tip of the spear for all new product releases, helping with everything from go-to-market strategy to narrative creation.
Our AM team is a part of the sales team, and we act like it. Weekly training and call reviews, development mindset, a culture of excellence with huge upside for top performers. Our vision is to become the best sales team in all of SaaS and we’re looking for the next person who can bring us closer to that vision.
What You'll Work On
- Retain and grow existing book of business via renewal, upsell, and cross-sell
- Own the end-to-end commercial relationship with clients
- Develop, nurture, and leverage relationships with senior DMs
- Serve as the internal champion for our clients to resolve issues as they arise
- Serve as the external champion for our CS & CE teams to resolve issues as they arise
- Play a crucial role in building and improving our service org
- Help develop go to market strategies for all new product releases
Who You Are
- The people closest to you would refer to you as a self-starter who is relentless in their efforts to make customers successful
- A sales person to your core. Nothing gets you more excited than bringing someone on to your team via a mix of education, persuasion, and high level execution
- Eager to learn - you’re not satisfied with a day unless you feel like you got better
- A more experienced AM or AE who’s eager to learn from the best and hone your craft
Compensation
Specific to pay transparency laws, the annual base salary range for this position is between $80,000 - $100,000 and may also include commission, incentive pay, incentive stock options, and benefits. The final job level and compensation will be determined by various factors such as a candidate's relevant work experience, years of relevant experience, skills, qualifications, certifications, geographic location, and other business considerations.
Salary : $80,000 - $100,000