What are the responsibilities and job description for the Customer Relations Specialist - 9/11 position at Trova?
Job Description
As a Customer Care Representative, you'll be at the forefront of our customer interactions, combining your sales prowess with a passion for delivering outstanding service. Your role will encompass:
Providing top-tier customer service through various channels such as phone, email, and live chat.
Leveraging your sales background to identify cross-selling and upselling opportunities tailored to customer needs.
Assisting customers in product selection, order placement, and navigation of our platforms.
Addressing customer inquiries, concerns, and issues with empathy and professionalism.
Collaborating with internal teams to resolve complex problems and ensure swift resolutions.
Maintaining accurate and comprehensive customer records within our CRM system.
Keeping abreast of product knowledge, pricing, promotions, and company policies.
Qualifications and Requirements:
Proven experience as a Sales Associate or in a related sales role is essential.
Exceptional communication and interpersonal skills, with a strong customer-centric approach.
Sharp problem-solving abilities and meticulous attention to detail.
Proficiency in CRM software and other relevant tools.
Ability to handle challenging customer situations with patience and grace.
Effective time management skills, enabling you to excel in a fast-paced environment.
Willingness to adapt to evolving processes and contribute positively to the team.
High school diploma or equivalent; further education is advantageous.
