Front Desk Supervisor

The Front Desk Manager is responsible for managing the daily activities of the Front Desk and its team members in the hotels continuing effort to deliver outstanding guest service and financial profitability.

Essential Job Functions:

• Manage and assist in all Front Desk operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Conduct staff meetings to include, but not limited to, reviews of hotel standards, departmental procedures and operating issues
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Meet and greet guests and respond to guest inquiries, requests and resolves guest issues and concerns in a timely, friendly and efficient
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Ensure compliance with Hilton standards
• Complete audit procedures, as needed

Skills:

• Strong management skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provides coaching, advice, and assistance as required
• Excellent customer service skills
• Maintains professional appearance and demeanor at all times
• Ability to manage difficult guest situations; responds promptly to guest needs, solicits guest feedback to improve service, responds to requests for service and assistance and meets commitments
• Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance
• Strong skills in employee and guest service training
• Knowledge of Microsoft Office, Word and Excel
• Knowledge of, and ability to, appropriately interpret and follow policies and procedures
• Prioritizes and plans work activities
• Contributes to building a positive team spirit

Education and experience:

• High school diploma
• Six months to one year related experience and/or training; or equivalent combination of education and experience

Physical Demands and Working Conditions:

The physical demands described here are representative of that must be met by an employee to successfully perform the essential functions of the jobs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, climb or balance, sit, bend, squat, kneel, twist, crouch or crawl, and reach with hands and arms in an office setting. Specific use of speech and hearing to communicate in person and by telephone; vision to read handwritten and printed material and computer screen; and lift moderate weight. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Weekend availability

Experience:

• Customer service: 3 years (Preferred)
• Hotel front desk: 2 years (Preferred)

Work Location: In person

Salary : $17 - $19