SHOP FOREMAN

PERFORMANCE EXPECTATIONS:

I. CUSTOMER:

Project a positive, helpful and professional attitude to our customer.

Meet or exceed the customer expectation of repair at all times.

A. Ensure customer is met and greeted immediately upon arrival. Answer phone professionally and politely within 30 seconds.

B. Listen and document customer's needs, review after written to ensure accuracy, give customer an estimate repair or flat rate for repair, advise customer of any additional costs of repair immediately.

C. Begin Repair Order head-up immediately, review repair order with the Parts Department to ensure availability of parts to guarantee deadline can be met.

D. Discuss and define with customer terms of repair - Cash, COD, Charge, Purchase Order Number, Fleetpack, or if item is warranty and conditions of warranty.

E. Make sure service advisor begins repair order head-up immediately…etc.

F. Make sure service writer discusses and defines with the customer, the terms of repair…etc.

II. REPAIR PROCESS

A. Assign repair to Technician qualified to make repair.

B. Issue copy of work order to Technician in clear holder.

C. Ensure Technician reads and understands repair as written.

D. Document time allowed on Repair Order, to make repair.

E. Review Technicians' progress of repair.

1. Review and quality check repair. Test drive if needed.

F. Review inspection form completed by Technician.

1. Call owner/discuss with driver any additional repairs that are needed.

2. File inspection with repair if completed or in a "Work to be done" file for reference.

G. Review Repair Order upon completion for proper hours charged and proper parts charged out on repair.

H. Review Open Repair Order Report daily; follow-up to make sure Repair Orders are closed as soon as work is completed.

III. SHOP

A. Maintain a clean, safe and presentable Service Area:

1. Supervise daily general clean-up of break areas, work areas, toilets and locker rooms and weekly clean-up of scrubbing all floors and benches in shop area.

2. Upon completion of any repair direct technician to clean bay used on customer's Repair Order -(not to exceed 15 minutes).

3. Maintain overhead doors, walk-in doors, windows and walls. Lights inside and outside must be maintained and working. Delegate repair assignment when required.

4. Maintain all shop equipment in operational order, follow proper procedure for replacement of any inoperable or unsafe shop equipment including ladders.

5. Maintain and utilize exhaust system.

6. Notify management of any new tool requirements needed and follow proper procedure for purchase of same. Use AFE form for approval of purchases.

7. Maintain outside of facility, lots and fences. Direct picking up and sweeping as needed daily.

IV. ENVIRONMENTAL PROTECTIVE AGENCY:

A. Review hazardous material, usage of hazardous material and controls thereof.

B. Present refresher course of hazardous materials to all employees yearly - any new hazardous materials training must be immediately. Ensure that all new hires receive training before commencement of any job activity.

C. Comply with all safety requirements set forth.

V. EMPLOYEES:

A. Project a positive, helpful, and professional attitude to co-workers.

B. Hire and dismiss personnel as required.

C. Maintain the proper level of personnel to achieve customer satisfaction and company labor sales objectives.

D. Define training needs for each individual and maintain training files of each individual.

E. Provide training for "Drug Awareness" with employees. Drug testing of any employee at random or if actions or accidents are questionable. Training films must be shown within 6 months of hire.

F. Maintain competitive retail labor sales labor rate, send out proper documentation to OEM's upon increase of labor sales rate.

G. Assist with monthly service meetings with all Service personnel, review all bulletins and updates from OEM's, solicit any shop problems from employees' company related. Review any Policy (719) that have occurred in the past 2 weeks.

H. Assist with performance evaluations for Technicians. Compare performance to job description, attendance, productivity and efficiency.

VI. SAFETY:

A. Inspections

1. Perform monthly inspections of Service Department. (See Inspection form for requirements). Review the inspection report given to you by the safety manager and make all appropriate repairs immediately.

2. Train employees of safety procedures as required in policy book:

a. COE cab procedures.

b. Jack-up rear axles.

c. Safe operation of all shop equipment, use of jack stands, etc.

d. Safe and practical lifting methods.

B. All power tools should be kept in original operational manner with all safety devices attached.

C. Inspect, monthly, all company vehicles and remove unit from service until all repairs are made. Review inspection forms for inspection requirements, evaluate repairs needed, consider if repair could be done cheaper and faster by outside service.

D. Enforce Safety glasses being worn.

E. Ensure shields are available on all grinders.

VII. BULLETINS & WARRANTY

A. Review and file all bulletins from all OEM's for future reference.

B. Know your warranty manual

1. Read and understand all aspects of manual.

2. File all additional truck warranty updates and bulletins after reviewing.

C. POLICY: A manufacturer's extension of warranty, designed to achieve fairness to the customer when operating outside the usual and customary warranty as written. It is the Service Manager’s responsibility to pursue policy to achieve customer satisfaction with each manufacturer.

D. COMPANY POLICY "719": Used very much like Manufacturer's Policy. It is used to support our credibility with our customer in cases of repairs made in error, or dissatisfaction with our Service Department. It is the duty of the Service Manager to administer policy to the customer and notify management of policy decisions. In cases in excess of $________, upper management shall be notified prior to settlement with the customer. All 719 cases must be reviewed with the Vice President of Service Manager before a settlement with the customer can be finalized.

VIII. INTERNAL REPAIRS

A. Give an estimate of repair on all internal repairs. Make sure an estimate is provided to the sales representative for all internal repairs.

B. Review daily repairs being made to ensure accuracy of the estimate.

C. Any additional repairs must be approved by management.

D. Hours of repair must be documented on Repair Orders. Any overage must be approved by upper management.

VIII. PROFIT, EFFICIENCY, PRODUCTIVITY AND EXPENSE

A. Operate an efficient and profitable department, and control expenses.

B. Review monthly financial statements to measure the results and control of your department.

l. Your immediate Supervisor/Manager will advise you of any improvement needed, or satisfaction of your performance.

C. Cost of administration fees.

l. Shop Foreman, will charge out approximately 25% of their time weekly.

IX. OTHER DUTIES

A. Perform any other tasks or duties as requested.

NOTE: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).

BASIC QUALIFICATIONS FOR JOB:

A. Must have a Commercial Drivers License and the to test ability drive class 8 trucks. Classification "B" minimum.

B. Must be capable of lifting 50 pounds.

C. Have knowledge and expertise in using and service tools.

D. Must have excellent reading skills.

E. Dress code as per policy information booklet.

F. Must be computer literate:

1. Must be familiar with MS Windows and MS Office Software including Word & Excel.

2. Must be familiar with use of the internet and e-mail to communicate.

3. Must be capable of learning ADP Business Software.

Regular attendance is an essential function. Tardiness will not be tolerated and will be documented.