Member Solutions Specialist (Collections)

At TRUE Community Credit Union we are looking for a Member Solutions Specialist! If you are passionate about resolving outstanding accounts, possess strong communication skills, and thrive in a fast-paced environment, please apply now! We can't wait to meet you!

This position will have Jackson County (Jackson, MI) or Wayne County (Westland, MI) as a home base.

What's in it for you?

• As a Member Solutions Specialist you will find a competitive wage ranging between $19.14 - $25.61 / hour, depending on previous experience
• Twelve paid holidays a year
• We offer health, vision, and dental insurance; short- and long-term disability and term life insurance; 401(k), a pension, and flexible spending accounts;

paid vacation and sick time. Can you say gym membership reimbursement, tuition reimbursement, and interest free clothing loans?

Yes, that's available too!

What are the schedules like?

• Monday - Friday, 8 : 30 a.m. - 5 : 30 p.m.
• After an initial six months of in-house training, there may be the opportunity to work a hybrid schedule, based on the needs of the department

What does orientation and training look like?

Paid orientation will be held at our main branch at 1100 Clinton Road, Jackson MI or at our branch at 1747 South Newburgh Road, Westland MI 48186 .

It will be the first 6 days of your employment.

Then you will spend up to six months working side-by-side with an existing Member Solutions Specialist learning the ropes

Who are we looking for?

• Someone with a high school diploma or GED equivalent
• Along with 1-2 years of related experience
• And has knowledge of computer skills including Word, Excel, Outlook, Instant Messaging, and the ability to navigate various software programs and / or internet websites

What does a Member Solutions Specialist do?

• Contacts customers regarding overdue payments through phone calls, emails, and written correspondence
• Works with customers to establish repayment plans and negotiate settlements if necessary
• Maintains accurate and up-to-date records of all collection activities
• Is an advisor for the customer who needs help getting back on track
• Determines when loan collateral should be repossessed
• Attends hearings and appears in court for all necessary legal representation

What should you do next?

• Click on the Apply Now button and start your Member Solutions Specialist application. It will only take a few minutes, but please be sure to answer the questions - it helps us know who to reach out to!
• Then answer the phone when we call - you could be our next Member Solutions Specialist!

TRUE Community Credit Union is TRUE to our members, our communities, and our teammates.

TRUE Community Credit Union is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status, or any other characteristic protected by applicable law.

Job Posted by ApplicantPro

Salary : $19 - $26