Technical Support Manager

We are looking to hire a Technical Support Manager with a focus on Industrial Batteries for our Summerville / Charleston SC facility. This is a full time, direct hire, permanent placement position. Please review the job description below and apply . We will be in touch with you to discuss details and setting up an interview.

RELOCATION ASSISTANCE IS AVAIABLE

Essential Duties and Responsibilities:

• Develop and implement a Li-Ion battery service concept.
• Provide informative and accurate after sales service support and technical advice to the dealer network, by telephone, correspondence, and site visits regarding the proper operation, maintenance, troubleshooting and repair of battery equipped industrial material handling equipment
• Perform as single point of contact for all coordination with counterpart(s)
• Develop on-line and classroom battery training courses and roll-out to dealer network.
• Perform diagnostic battery tests in field and via remote access, analyze data and direct repair steps
• Accurately document support requests and directions given in designated information systems
• Provide technical battery support to internal groups, e.g. engineering, warranty, technical publications, sales, and spare part sales.
• Achieve any necessary qualifications and certifications related to Li-Ion batteries and technology
• Maintain proficiency with Li-Ion technology through updates and training with Battery Systems

Qualifications:

• Minimum of 5 years’ experience in hands-on service and repair of industrial batteries.
• Must have very strong skills in DC and AC electrical systems diagnosis and repair
• Must be able to read engineering drawings, and electrical schematics
• Must be able to work in a very fast paced setting and maintain a positive attitude under pressure
• Must have exceptional verbal and written communication skills
• Must have strong computer skills in Microsoft Office and experience using diagnostic software
• Experienced in handling of Lithium ion batteries is preferred
• Experience with battery cycle life and testing a plus

Education:

• Associate’s degree in electrical field is a must, Bachelor degree preferred.

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Required)

Experience:

• hands-on service and repair of industrial batteries: 5 years (Required)
• DC and AC electrical systems: 2 years (Required)

Work Location: One location