What are the responsibilities and job description for the General Manager III position at TruGreen?
R18433
100203 30 Access Road, Warwick, Rhode Island 02886Job Description
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"
Position Overview
Delivers operational success by viewing the customer problem through the lens of an operator, balancing customer improvement opportunities with cost and customer capabilities, to design practical, relevant, implementable solutions that can be sustained long-term. This role will also target the management and development of others by recognizing and supporting team members’ current skill set, while fostering their potential, through timely and appropriate feedback and development, to increase individual and team contribution and impact. Maintains profit and loss accountability for between $6.5M and $9.5M.
Responsibilities
1. Demonstrates ability to manage a single site P&L and model out the financial impact of decisions made at the branch.
2. Ensures that Service Managers, Specialists, and branch employees are completing required certifications
3. Participates in and encourages team members to participate in training and development activities as scheduled; provides individualized on-the-job coaching to team members.
4. Oversees branch office functions including phone service standards, clerical services, and collections.
5. Develops plans for the efficient use of materials, equipment, and employees. Also responsible for the maintenance of the branch and warehouse cleanliness.
6.Reviews production costs and product quality, and modifies production and inventory control programs to maintain and enhance profitable operations.
7. Ensures branch-level processes enable positive customer relationships, and that employees engaging with customers are doing so in an appropriate way from a communication and content standpoint
8.Sets customer context for the team and assists the team in preparing required materials and presentations for interactions with the customer team.
9. Evaluates the quality of service provided to customers and develop procedures to minimize customer complaints.
10. Prepares regional and corporate reports.
11. Ensures recruiting, interviewing, and staffing of personnel are conducted to efficiently staff the service, sales, and administrative function.
Competencies
- Customer Focus/Sales Growth
- Results Orientation/Sense of Urgency
- Change Mastery
- Integrity/Values
- Problem Solving and Decision Making
Education and Experience Requirements
Bachelor's degree (BS/BA/BBA) or 6 years of related experience or equivalent combination of education and experience required. MS/MA/MBA preferred.- Minimum of 6 years related experience required.
- Minimum of three 3 year management experience required.
- Demonstrated knowledge of the organization, products, and/or services required.
- Valid, permanent driver’s license from state of residence and a clean driving record per company standards are required. Current liability auto insurance required. Must be able to obtain and maintain a valid DOT medical card. Must be 21 years of age by date of hire.
- Certificates, licenses, and registrations as required by federal and state law.
Knowledge, Skills, and Abilities
Knowledge of general business operations, principles, concepts, and best practices- Knowledge of managerial accounting and general financial concepts, including budgeting and managing profit & loss
- Leadership and management skills, including staffing, delegation, coaching, and performance management
- Assertiveness, sales, and influencing skills
- Project and process management skills
- Organizational and time management
- Written and verbal communication skills, including public speaking and presentations
- Knowledge and skill to summarize and interpret data and draw conclusions
- Attention to detail and analytical skills
- Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
- Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
- Ability to operate a motor vehicle on company business
- Ability to travel overnight on company business as needed
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sit or stand
- Walk on uneven surfaces or climb stairs for extended periods of time
- Use hands and arms to handle, feel or reach
- Speak and hear
- Use vision abilities for close, distance, color, peripheral, depth, and focus
- Lift up to 25 lbs independently
- Lift or move up to 50 lbs with assistance
- Stoop, kneel, crouch or crawl
- Subject to outdoor weather conditions which may include extreme cold, extreme heat, or wet conditions
- Subject to exposure to animals and insects
- Moderate to loud
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, Click Here or to request an application accommodation, Click Here.
California Residents: for information on personal data we collect as part of the application process, Click Here.
TruGreen performs pre-employment testing.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
By providing my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services, customer service and billing. I understand that providing my cell phone number is not required to inquire about or apply for employment or purchase services, and that I may revoke this permission at any time.
