Program Manager I

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Provides oversight and direct leadership on multiple concurrent projects/programs of varying size up to and including enterprise transformational initiatives within multiple portfolios and/or LOBs at any given time. Influences and leads large-scale change initiatives. Key contributor in developing financial realization measures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Serves as the primary technical resource for and representative of Seismic and Eloqua, driving the operationalization of strategic initiatives for the LOB. Provides ongoing day-to-day support for minor edits and configuration changes, as well as developing out-of-the-box features and reporting.

2. Plans and coordinates closely with LOB/function managers and subject matter experts to define and drive the gathering of business requirements and post-implementation refinements thereafter. Ensures that business cases are developed for budgeting, planning, and tracking revenue and/or expense.

3. Works closely with and provides direction to technology leads to support program needs, while absorbing and working within infrastructure architecture, cyber blueprint, and data model. Proactively manages product/feature releases to leverage and assess impact on behalf of LOB, as well as overall coordination with Salesforce partners.

4. Ensures that program activities are on a path to deliver benefits realization.

5. Installs an appropriate risk management plan for the program.

6. Ensures collaboration across LOBs with key functional partners in the implementation of initiatives.

7. Proactively challenge the performance of current systems and processes and identifies risks and develops solutions and/or processes and ensures necessary risk mitigation steps are built into the processes.

8. Readily recognizes solution and determines at what point issues require escalation to management.

9. Leads teams or multiple teams of internal and/or external resources on a project basis.

10. Provides project-related performance evaluations on project resources.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Demonstrated high technical proficiency of Seismic, Eloqua and Salesforce

2. Bachelor’s degree in a relevant field, or an equivalent combination of education and work experience

3. Ten years progressive related experience in either a consulting, project management or process improvement related role

4. Strong skills and experience in issue resolution, influencing team members and other stakeholders, conducting difficult negotiations and managing to stringent timelines for project deliverables

5. Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies

6. Demonstrated leadership in the implementation of complex programs and projects

7. Ability to bring clarity to ambiguous assignments

8. Demonstrated strong verbal and written communication skills

9. Superior working knowledge of business matters, finance, planning, and forecasting

Preferred Qualifications:

1. Advanced degree in a relevant field of work (e.g., MBA). PMP and/or PgMP

2. Certification in Lean Six Sigma or similar process improvement, facilitation, and project management methodologies

3. Experience implementing large/complex initiatives across a matrix organization

4. In-depth knowledge of management and planning systems theory and practical application to complex initiatives

5. Experience with financial measurements and metrics

6. Financial Services experience

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