Solutions Center Representative

The Solutions Center Representative will provide resolution to customer inquiries on issues with orders and/or provide technical assistance on the product. This person needs to be organized, professional, energetic, and enjoy their work. Must be able to work quickly, be task & detail-oriented, able to meet deadlines, and work with little to no supervision

Essential Duties & Responsibilities

• Manages customer inquiries regarding orders. Handles and resolves customer complaints.
• Provides technical assistance on products.
• Ability to close consumer sales.
• Researching required information using accessible resources.
• Recording details of comments, inquiries, complaints, and actions taken.
• Initiate product replacement, tracking with delivery services and customer follow-up.
• Answer phone calls and emails professionally.
• Other duties as assigned.

Required Knowledge, Skills, and Abilities

• Strong organizational skills.
• Problem-solving skills.
• Ability to manage multiple priorities and projects effectively.
• Exceptional Communications Skills (oral and written).
• Ability to work independently and in a team environment.
• Working knowledge of Microsoft Office Suite.
• Outstanding customer service skills (friendly, courteous, and helpful).

Education and Experience Requirements

• More than 1-year of customer services experience in a sales support environment.
• Able to work a flexible schedule to include weekends and holidays

Physical Requirements

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 25-50 lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Job Type: Full-time

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Supplemental Pay:

• Commission pay

Application Question(s):

• Are you willing to work on weekends and holidays?
• Have you done some technical assistance to the customer over the phone?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)
• Call center: 1 year (Required)

Work Location: One location