Desktop support tech

South Portland, Maine - 2024-05-30 Hardware Tech Desktop Support Clean Room Portland, ME

Are you considering a career change with the opportunity to work for a company that cares for you? This is it join our team today as a Cleanroom Tech.

At TSP, we have a proven track record of excellence, largely due to our unique perspective.

Both in life and in business, you get back what you give. So, we pledge to care for and invest in our people and the communities where we live, work, and play.

TSP’s recognition, philanthropic and training programs, and comprehensive benefits plan are just a few ways we accomplish this.

AS A HARDWARE TECH / HELP DESK / CLEAN ROOM IN PORTLAND, ME, YOU CAN EXPECT TO HAVE THESE RESPONSIBILITIES :

• Continually monitoring service tickets and ensuring tickets are worked in timely fashion
• Document new processes and new fixes and share with team
• Demonstrate and adhere to all TSP and customer’s safety policies and practices
• Follow all 5S procedures inside cleanroom and in office area
• Keep supervision within TSP informed of all problems that are causing customer dissatisfaction
• Conduct all TSP business in such a way as to project a professional image
• Install, troubleshoot and replace WYSE Thin Clients, Ubuntu PCs, and Dell laptops as required
• Install, troubleshoot and reinstall Windows XP, 2000, Windows 7, Windows 10 as required
• Install, troubleshoot and replace Zebra, Intermec, Honeywell label printers, Inkjet and laser printers as required
• Install and convert terminals as required
• Use Fluke Nettool to test LAN drops, determine correct subnet and other 1st level network support issues
• Work closely with the customer’s internal team and perform any tasks as requested by them
• Escalate any unresolved issues to operations coordinator or field service manager
• Desktop / laptop hardware, software Microsoft software support, web browser support, SharePoint, Windows Client software
• Deployment of new desktop, laptop, accessories
• Conference room support and meeting assistance
• Desktop printer and Follow-Me printer support
• IT office moves setup desk phone, voicemail
• Network cables check and pull new cables, VPN, Firewall & proxy
• AID / XID (user id) enterprise account management
• Back-up and recovery
• Application support
• Facility support ESH, safety
• Data center walkthrough
• Automation support
• Maintain a positive attitude toward customer
• May occasionally work holidays depending on support requirements and coverage needed
• May be required to pick up extra shifts when requested

TO BE SUCCESSFUL, YOU’LL NEED EXPERIENCE SUCH AS :

• Excellent knowledge of PC and desktop and printer hardware
• Excellent knowledge of PC internal components
• Hands-on hardware troubleshooting experience
• Extensive equipment support experience
• Working technical knowledge of current protocols, operating systems, and standards
• Ability to operate tools, components, and peripheral accessories
• Able to read and understand technical manuals, procedural documentation and OEM guides

ADDITIONAL INFORMATION ABOUT THIS ROLE :

• Physical requirements include : Sitting, standing, or walking for extended periods of timeDexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer componentsLifting and transporting of moderately heavy objects, such as computers and peripherals and printers
• Must have valid driver’s license, auto insurance, and reliable transportation
• May occasionally require on-district travel for the purpose of on-site hardware and software troubleshooting and repair at customer’s other locations
• View our benefits information :
• Candidates must be authorized to work in the United States
• $25.00 to $27.00 per hour

WE ARE TSP

TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.

We create great customer experiences by saving you time and money. We’re driven by integrity we do what we say we will do exceeding expectations.

TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Last updated : 2024-05-31

Salary : $25 - $27