Credit Union Advisor

Hiring Requirements:  Candidate must successfully pass credit review, drug screen, criminal background check and provide professional employment references.

Position Summary- Credit Union Advisor (CUA)

Responsible for building long-term relationships with Members and non-members (Members) in-person and by phone. Consistently exhibits and communicates an exemplary first impression as the primary point of contact. Works to understand Members financial needs and consultatively address by making appropriate product recommendations. Professionally exercises extraordinary service and value by providing the highest level of member service when assisting and meeting the needs of all Members in order to leave a positive impact with each encounter. Supports TTCUs Mission, Vision, and Core Values. All interactions and all service standards will should align with these core beliefs. Performs duties in compliance with regulatory requirements including, but not limited to, the Bank Secrecy Act.

Essential Job Functions and Responsibilities

1. Assist Members and non-members (Members) with loan applications including gathering information, auditing for completeness, and keeping an open line of communication related to status of loan application(s), which includes subsequent questions or concerns that may arise.

2. Open new accounts, which includes all deposited related products ensuring all required information is gathered, complete, accurate, and complies with TTCU policies, procedures, and auditing guidelines. Perform various transactions for all Members of the credit union.

3. Contribute to the achievement of cross-sell goals by building trusting relationships with Members and fellow employees, staying informed on current products, services, and promotions, and by utilizing Touché Customer Relationship Management (CRM) to help determine Member needs and refer appropriate services.

4. Build caring, engaging relationships by earning the trust of TTCU Members. Provide accurate, thorough answers to questions via phone, call queues and/or Member facing, utilizing various resources including handouts, peers, and supervisors. Provide technical support and guidance by utilizing technological advancements and demonstrating how it can contribute to their overall financial well-being.

Minimum Qualifications

Educational Requirements

• High School Diploma or GED required
• Associates or Bachelor's degree in Accounting, Finance or other related discipline preferred

Certificates/Licenses

• Must have and maintain a valid driver's license
• Ability to become a notary public
• Ability to qualify and maintain Oklahoma Resident Limited Producer License (NMLS)
• Must complete TTCUs Learning & Development Stellar Teller Training Program within 60 days of hire
• Must complete TTCUs Credit Union Advisor Training Program within 90 days of hire
• Must complete CUNAs Certified Financial Counselor Certification (FiCEP) within 12 months of hire
• Pass Branch Operations Certified Credit Union Advisor Exam (80% or higher) within 18 month of hire

Experience

• 6 months experience Customer service experience in banking, retail, or related field
• Bilingual Preferred

Position Competencies

Functional Expertise

Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.

Member Focus

Builds and maintains collaborative relationships with internal and external members which result in member satisfaction with both the process and the outcome.

Collaborates

Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback; communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team.

Effective Communication

Utilizes a variety of communication modalities effectively and appropriately across multiple channels.

Decision Making

Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Manage Complexity

Gathers and analyzes diverse sources of data; separates what is relevant from what is not; determines root causes; defines situations accurately before determining problems and formulating approaches to solutions; is able to accomplish complex tasks with minimal guidance or instruction.

Additional Requirements

Job Knowledge

Ability to learn credit union products and services to appropriately assess member needs, provide applicable solutions/recommendations, and build caring relationships to optimize cross sell opportunities to new and existing members. Ability to complete multiple and varying member request in a timely fashion. Focused on learning to expand the member relationship with emphasis on creating new relationships and expanding existing relationships utilizing an array of reports and by building rapport with members. Ability to learn proprietary computer software such as Keystone, OnBase, Touché, and Cisco Agent Desktop.

Proficient in the use of the PC, Tablets, Mobile applications, Internet navigation and with Microsoft Office applications (Word, Excel, PowerPoint, SharePoint, Teams, and Outlook). Follow policies and procedures; support organizational goals and values; and demonstrated dependability through good attendance and adherence to timeliness and schedules.

Interpersonal Skills

Strong interpersonal and member service skills, including the ability to maintain composure under pressure while interacting with others face-to-face, by telephone, and through other communication modalities using active listening skills, developing rapport, and responding with empathy. Intermediate written and verbal communication skills are required to effectively interact with members regarding financial transactional support or service, which may involve problem resolution, including but not limited to educational information regarding products and services. Strong attention to detail and the ability to maintain confidentiality of all Member and non-member information and data, including employee, family, friends, and acquaintances. Ability to create an atmosphere which promotes TTCUs Core Values by maintaining a high level of personal integrity, presenting a friendly, enthusiastic and professional demeanor while providing extraordinary service to Members and non-members and fostering teamwork among employees. Dependable, timely, and consistent

Working Conditions

Routinely perform work indoors in climate-controlled shared work area with a moderate level of noise. Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform intermediate mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.