Director of Security

Position Summary

Oversee and implement a credit-union-wide security plan. Supervise the protection of TTCU employees, members, and its assets. Manage and oversee Security Officer schedules, training, recertifications, and duties. Provide credit-unionwide training to all employees, including creating and developing emergency protocols and response teams with the Vice President of Facilities and Construction. Direct all security card access and security cameras including access protocols and daily maintenance. Manage incidents at TTCU facilities and prevent/plan for incidents by identifying and mitigating facilities vulnerabilities through regular, scheduled facility assessments. Ensure departmental goals and objectives are met in the highest quality and most professional manner, while encouraging the safety and retention of the TTCU membership. Identify and hire top talent Security Officers to develop and mentor for future growth and development.

Supervises: TTCU Security Officers

Essential Job Functions and Responsibilities

45% - Oversee a credit-union-wide security plan. Manage direct reports (Security Officers) and daily operations.

Responsible for managing, directing, and administering the daily operations, programs, and functions affecting the safety, security, and emergency preparedness of TTCU facilities and employees - ensuring that all employees and members enjoy a safe and secure work environment. Serve as a liaison with all safety and security inspectors, regulatory and enforcement agencies.

25% - Staff Development including identifying and hiring the right people to achieve production goals. Ongoing training, motivation, and staff development by coaching the right habits and procedures of industry standards and TTCU core values. Develop, coordinate, and provide safety and security protocols, emergency preparedness training and drills/events throughout the credit union to maximize efficiencies and protect TTCU assets. Provide ongoing feedback to Security Officers to include monthly discussions of performance and industry best practices. Annual appraisals to discuss performance and production for previous year and set goals for upcoming year. Monitor and maintain Security Officer professionalism with internal and external customers with a level of quality held to TTCU standards of excellence and service.

20% - Oversee TTCU security plan to ensure safety and security protocols align with TTCU policies and procedures including insurance compliance and required certifications. Audit and assess TTCU facilities, emergency procedures, and incident reports. Schedule maintenance and repairs for security equipment when necessary. Evaluate and access facility vulnerabilities and deficiencies through regularly scheduled threat assessments and facilities walk-throughs Report vulnerabilities and countermeasure solutions to Vice President of Facilities and Construction for scheduled mitigation. Review daily, weekly, and monthly reports and security systems to ensure accurate monitoring and reporting. 10% - Establish annual budgets and review for variances. Collaborate with the Vice President of Facilities and Construction for updated training for Security Officers to stay relevant. Conduct weekly meetings with Vice President of Facilities and Construction.

MINIMUM QUALIFICATIONS

Educational Requirements: Bachelor’s degree required in security/safety administration other related fields (Criminology, Criminal Justice, Emergency Management) or equivalent military or federal law enforcement experience.

Certificates/Licenses: Must have and maintain a valid driver’s license.

Clear background check and drug screening

Firearm Certification required

CPR Certification preferred

EXPERIENCE

Management experience: 6-8 Years

Leadership and experience in developing training options and coaching teams: 6-8 years

Emergency Management and Threat Assessment experience: 6-8 years

ADDITIONAL REQUIREMENTS

Job Knowledge

• Demonstrates ability to recognize development levels and ability levels of staff and coach, mentor and inspire others to achieve their full potential
• Intermediate knowledge of Microsoft Office 365 systems (Word, Excel, PowerPoint, SharePoint, Teams, and Outlook).
• Ability to navigate the Internet using Microsoft Edge or Google Chrome
• Ability to learn TTCU security systems and technologies (CCTV, video cameras, access controls)
• Advanced problem-solving and decision-making skills
• Follows policies and procedures; supports organization’s goals and values; demonstrates dependability through good attendance and adherence to timeliness and schedules
• Ensure compliance with all Credit Union Policies and Procedures

Interpersonal Skills

• Exemplary interpersonal and customer service skills are required to effectively interact with members, nonmembers, external vendors, law enforcement agencies, and credit union staff
• Advanced written and verbal communication skills, with special emphasis on law enforcement protocols; public presentations to both large and small audiences; advanced training and coaching skills.
• Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches team members to meet high quality standards of internal procedures and goals
• Practice and promote teamwork within the organization
• Ability to manage multiple tasks and unexpected events while maintaining diligent, calm, and discreet attention to details
• Ability to create an atmosphere which promotes TTCU’s Core Values by maintaining an elevated level of personal integrity, presenting a friendly, enthusiastic, and professional demeanor while providing extraordinary service to members and fostering teamwork among employees

Working Conditions

Routinely perform work indoors in climate controlled private office or branch facilities. Routinely perform work outdoors when completing required building perimeter assessments, preventative security system maintenance, or security presence. Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral directives. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform intermediate mathematical calculation with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside the organization and demonstrate the highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must provide support to HR, Risk Management, and Executives in conducting investigations. Must be able to exercise the highest level of discretion on internal and external confidential matters.