What are the responsibilities and job description for the Service Manager (FT) position at TTG Equipment?
TTG Equipment is a leading John Deere dealership in North Central Indiana. Our Service Manager will manage the flow of work through the service department from customer interactions through repair completion and invoicing. Service Manager works to maintain a high labor performance through increasing service labor sales and technician productivity.
Responsibilities:
Responsibilities:
- Fields inquires for the service department
- Check equipment in that is brought to the dealership and create work orders
- Assign work to proper technician as directed by the service manager
- Oversee shop work and keep contact with customer and/or internal departments.
- Invoice work orders after reviewed by the service manager
- Plan for pick-up and delivery and schedule the rollback truck
- Tag equipment with proper stock number tags
- Oversee flow of work from sales to service to the customer is consistent
- Work the phone for additional work from dealer driven data base
- Assist the service manager in completing a weekly dashboard of future work sold
- General administration and service department housekeeping
- Keeps customer profiles updated
- Answer multi line phone system as needed serving as the backup to the receptionist
- Other duties as assigned
Requirements:
Education & Training
- Associates degree preferred; High School Diploma, GED, or equivalent experience required
Technical Knowledge:
- Valid driver’s license is required
- Experience in Ag industry and or equipment
- Experience using standard desktop load applications such as Microsoft Office and internet applications
- Experience with basic accounting practices
- Experience working cooperatively in a team environment leading that team
- Experience communicating effectively
Physical Demands:
Ability to lift at least 50 lbs. occasionally
Experience:
One (1) year service department experience preferred
APPLY ONLINE AT www.ttgequipment.com
Ability to lift at least 50 lbs. occasionally
Experience:
One (1) year service department experience preferred
APPLY ONLINE AT www.ttgequipment.com
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