What are the responsibilities and job description for the IT Helpdesk Technician position at ttg Talent Solutions?
Job Title: IT Helpdesk Technician
Location: Kankakee, IL
Type of Contract: Permanent 6 - 1 year with the potential for permanent placement
Schedule: M - F
Pay rate: $22 - $24 Hourly
DESCRIPTION
We are seeking a highly motivated and customer-oriented Field Technician to join our team. As a Field Technician, you will be responsible for providing exceptional technical support to our clients, both consumers, and enterprises, in a timely and efficient manner. The ideal candidate will have experience working with HP servers, data centers, printers, and PCs. This role requires a high level of customer service skills, as you will be the face of our company in our clients' locations. You must be comfortable with long-distance driving, as this is a high-demand role that may vary depending on location.
RESPONSABILITIES:
REQUIREMENTS:
Location: Kankakee, IL
Type of Contract: Permanent 6 - 1 year with the potential for permanent placement
Schedule: M - F
Pay rate: $22 - $24 Hourly
DESCRIPTION
We are seeking a highly motivated and customer-oriented Field Technician to join our team. As a Field Technician, you will be responsible for providing exceptional technical support to our clients, both consumers, and enterprises, in a timely and efficient manner. The ideal candidate will have experience working with HP servers, data centers, printers, and PCs. This role requires a high level of customer service skills, as you will be the face of our company in our clients' locations. You must be comfortable with long-distance driving, as this is a high-demand role that may vary depending on location.
RESPONSABILITIES:
- Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided. This includes responding promptly to client requests for technical support, either on-site or remotely, depending on the client’s needs and the project’s scope.
- Performing equipment installations, upgrades, and repairs for clients' printers, PCs/Data Centers, servers, and other IT equipment.
- Providing technical support for HP servers and data center equipment, including installation, configuration, and troubleshooting of hardware, software, and network issues. This includes diagnosing and resolving server and data center-related issues, ensuring client satisfaction by delivering exceptional customer service.
- Collaborating with other members of the team, including dispatch, project managers, engineers, and other technicians, to ensure seamless delivery of support services.
- Managing and maintaining inventory of spare parts and equipment, providing accurate and timely updates to clients and management regarding the status of technical issues, while adhering to safety and quality procedures at all times.
REQUIREMENTS:
- High school diploma or GED required.
- Associate's degree in Computer Science or a related field preferred.
- Excellent customer service skills and a positive attitude.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Valid driver's license and the ability to travel long distances as needed.
- Minimum of 2 years of experience in IT support, with a focus on printers, HP servers and data centers, and enterprise-level projects.
- Experience in driving in an independent environment at a high ticket volume support; distance in location may vary 0-200mi. dependent on client need.
- Experience in technical support or a similar role, with experience in troubleshooting hardware, software, and networking issues.
- Familiarity with remote desktop support tools.
- Ability to lift and carry equipment up to 50 lbs.
- Available to work a rotational 24/7 on-call scheduled shift.
- Comfortable working in a fast-paced and demanding environment.
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