What are the responsibilities and job description for the Program Manager position at TUI?
SUMMARY/OBJECTIVE: The Program Manager’s role is to successfully lead new product development programs from initial concept to production. Additionally, the PM responsibility is to maintain positive customer relationships that yield future business after current programs are completed. This is a leadership position within a quickly growing company that is excited about our mission of connecting the universe.
ESSENTIAL FUNCTIONS:
- Lead development projects. The ultimate objective for this position is to successfully lead a technical team in a fast-paced environment from inception to production. The Program Manager will utilize effective communication, problem resolution, technical decision making, and other project management skills to accomplish the objectives. Success criteria for this position will be development of a collaborative working relationship with the technical team and successful completion of the assigned product development projects by meeting all customer expectations, product technical performance, deliverable milestones on schedule and budget.
- Manage external customer expectations, communications, negotiations, and scope creep. The primary goal of the Program Manager will be to successfully build and manage external customer relationships, communications, and expectations to reduce risk to the company utilizing effective communication and contract negotiation skills. A key skill for the program manager will be their ability to identify scope creep and raise engineering change requests to eliminate NRE cost overruns and/or schedule delays.
- Resolve problems both internal and with the customer for both technical and commercial issues. The successful Program Manager will leverage their problem resolution skills, communication skills, project management skills, and experience to resolve both technical and commercial issues with both internal and external customers in a timely and calm manner. Success criteria for this position will be resolving problems in a timely manner with positive concurrence from both sides.
- Lead product development technical & commercial proposal activities. The successful Program Manager will lead proposal efforts. Proposal generation includes NRE and recurring cost analyses, schedule estimation, contract review/negotiations, and compliance matrix generation. Success criteria for this position will be submitting the completed thorough proposal on schedule meeting all customer RFP expectations.
- Effectively communicate, verbally and in writing, with engineering, operations, upper management and external stakeholders. The Program Manager will effectively communicate with both internal and external stakeholders providing clear direction, planning, clarification, guidance, decisions, status, and issue resolution.
- PM Performance metrics include (1)On-Time Delivery (2)Meeting the Profit Target and (3) Customer Satisfaction Surveys.
- Proficient in utilizing Standard PMP tools/docs such Risk registers, Gantt Charts, Resource & Responsibility matrices, SOW’s, Requirements, Charters, Budget/Spend Management, and Materials Management.
REQUIRED QUALIFICATIONS:
- Bachelor’s degree or higher in an engineering discipline (ME, EE, AE or CS)
- 3 years of experience as a practicing engineer in industry
- 3 years of demonstrated experience as a Program Manager (Managing multiple external customer projects)
- Experience working with hardware (mechanical & electrical) and software.
HELPFUL, BUT NOT REQUIRED:
- Scrum or agile hardware development
- PMP or PGPM certification
- MBA
- Space or Aerospace background is a plus
- Experience using Microsoft Project
- Experience using Jira and Confluence
- Top Secret Security Clearance
- Experience in small company, start-up, or growth transition environments.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands, and reach with hands and arms. Intermittent physical activity including bending, reaching, pushing, pulling, or lifting up to 40 lbs. May encounter prolonged periods of sitting.
WORK AUTHORIZATION/SECURITY CLEARANCE ITAR COMPLIANCE:
- This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization.
- Applicants for employment must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status)
- TUI participates in E-Verify to confirm work authorization
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