Logistics Customer Support Manager

Tunista Logistics Solutions LLC Regular Primary Function We are seeking a detail-oriented leader to join our team as the Logistics Customer Support Manager. This role serves as one of the primary points of contact for customer logistics requirements and manages towards meeting all logistics performance objectives and goals. This role will oversee customer support activities for all programs within a very complex Enterprise Logistics environment. This role involves managing teams responsible for multiple logistics tasks to include GOLD cataloging, processing Drop-Shipments, creating Internal Purchase Orders (IPO), SEG code changes, GOLD Cap orders, DPAS due-ins, WIP management, Repair and Return, sensitive material management, reserving internal and outbound shipments, stakeholder interface, document preparation, data analysis, and inventory management. Essential Duties Lead and supervise teams responsible for customer support functions, ensuring adherence to established processes and procedures. Lead customer tours and communicating supply support process flow. Provide clear guidance, direction, and support to customer support teams to optimize performance and achieve organizational objectives. Lead weekly meetings to drive resolution to inbound Frustrated Material. Attend and actively support Customer Director Level Management Action Review (MAR) meetings. Assist with development of policies and procedures within Command Media. Ability to build effective relationships and communicate appropriately with internal and external customers. Oversee logistics operations, including demand planning, receiving, storage/inventory control, kitting, transportation, production, parts packaging, disposition, and distribution processes. Ensure customer material end items and sets contain product listing or packing lists during Field Return process. Responsible for logistics management of sensitive item programs to include weapons. Key Point of Contact (POC) with transitioning customer’s material into the Defense Property Accountability System (DPAS). Collaborate with stakeholders to understand program requirements, priorities, and challenges. Conduct data analysis to identify trends, patterns, and areas for improvement in program support activities. Generate reports, briefings, and presentations to communicate program status, performance metrics, and key insights to stakeholders. Identify and mitigate risks associated with customer support functions, ensuring operational resilience and continuity. Supervisory Responsibilities Yes Desired Knowledge, Skills & Abilities Ability to identify and mitigate risks associated with program support functions, ensuring operational resilience and continuity. Ability to collaborate with cross-functional teams, including program management, production operations, procurement, finance, environmental safety and health, and quality assurance to support program objectives and initiatives. Ability to identify errors and discrepancies in data and take appropriate corrective measures. Required Qualifications Bachelor's degree in Logistics or Transportation. Minimum of 25 years of experience in a logistics environment with at least 15 years in a leadership or managerial role. Experience in managing various logistics warehouses to include production and kitting. Strong knowledge of logistics principles, inventory management techniques, disposition, and customer support processes. Strong organizational skills to manage multiple tasks, prioritize responsibilities, and meet deadlines. Excellent communication, interpersonal, and leadership skills. Ability to coordinate and execute various projects simultaneously. Experience in utilizing the GOLD Inventory Management System. Familiar with Defense Property Accountability System (DPAS). Experienced in briefing multi-level leadership. Proficient in reviewing Performance Work Statements (PWS) and Statement of Work (SOW). Proficiency in data analysis, reporting, and utilizing lean process tools. Solid background in weapons and/or sensitive item logistics requirements. Experience working in a government contracting environment. PREFERENCE STATEMENT Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g). EEO STATEMENT Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits. REASONABLE ACCOMMODATION It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice. As a subsidiary of Calista Corp., Yulista is committed to being the best-equipped Alaska Native Corporation (ANC) in the world, performing rapid response aerospace and defense solutions for foreign and domestic customers. A trusted partner since 2002, Yulista has grown to become the preferred partner for mission-ready clients like the Department of Defense, the Armed Forces, and NASA. We offer innovative expertise that makes a difference every day and we do whatever it takes to leave no doubt with our customers, our Alaskan shareholders, and our Yulista team members. Our greatest assets are the men and women who give their all to make the impossible possible for our customers. At Yulista, we work together to create a dynamic and inspiring culture where all are welcome and every team member is celebrated. We are looking for individuals who are motivated to contribute to our mission and will add to our incredible culture.