What are the responsibilities and job description for the Spa Scheduling Representative - Remote position at Turning Stone Enterprises?
Starting Pay Rate: $17/hr
Welcome to Turning Stone Resort Casino, where luxury meets tranquility! As a Spa Scheduling Representative, you'll be the epitome of hospitality at our stunning Ahsi Day Spa and award-winning Skana Spa. Your role? To greet callers with a warm welcome and ensure their needs are met promptly. From managing reservations with finesse to showcasing your expertise in our spa's offerings, you'll be the go-to guru for all things relaxation.
And here's the best part - we're offering a remote opportunity! Whether you're at the front desk or assisting remotely, your dedication will shine through in creating exceptional experiences for our guests. Join us in shaping unforgettable moments in an environment where every day is a celebration of luxury and rejuvenation!
What we value:
- Positive team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
- We offer support for a successful journey, including hands-on training and opportunities to advance your career.
Why choose Turning Stone Enterprises?
- Paid time off
- Variety of schedules
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
What you will do as a Spa Scheduling Representative:
- Maintains Forbes Standards as it pertains to guest service, phone etiquette, and front desk interactions.
- Ensure phone calls are answered in a timely manner and by the established phone procedures and script.
- Always being polite when speaking to guests on the telephone and at the front desk.
- Accurately makes reservations for spa using the appropriate tracking system. Inputs all guest information efficiently and with minimal errors.
- Maintains a general knowledge of all spa products, services and appointment availability.
- Maintains full knowledge of all current and upcoming Turning Stone events and promotions and advises guests accurately.
- Consistently encourages retail products and spa/salon services.
- Handles all money according to Turning Stone standards.
- Be logged in 5 minutes before scheduled time (UKG and B4T systems) and maintain normal work schedule while at home. This includes taking scheduled breaks.
- Check and respond to all guest emails requesting assistance or services.
- Weekly zoom meeting with supervisor and lead to keep connected with spa updates.
- Will be required to come on property to the spas 2 days per month. Days will be coordinated with direct supervisor.
To be successful as a Spa Scheduling Representative, you'll need:
- A High School Diploma/G.E.D. required.
- One year previous receptionist experience preferred.
- A proper work space, free of noise and distractions when working at home.
- Reliable WIFI and cellular service when working at home.
- Ability to work evenings, weekends and holidays as required.
- Ability to speak and understand the English language; must continuously communicate with a degree of professionalism and accuracy.
- Written communication skills essential; ability to read and understand information and records and complete standard forms.
- Previous computer experience needed; computer system is utilized to sell spa packages and appointments;
- Ability to multi task essential; multi-phone line and email guest interaction.
Who We Are:
We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, a recipient of the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio extends to encompass convenience stores, government contracting technology firms, and a fully integrated cannabis operation that encompasses cultivation, manufacturing, and retail, among other ventures.
Why You Will Appreciate Us:
We pride ourselves on offering an extensive array of benefits designed to enhance the well-being and professional development of our team members. These benefits include comprehensive medical, dental, and vision plans, providing you with peace of mind regarding your health. We support your financial future with a robust 401(k) plan and offer the security of life insurance coverage.
Our commitment to work-life balance and family support is demonstrated through our team member assistance programs. You'll also enjoy our paid time-off program, which includes paid holidays. At Turning Stone Enterprises, your wellness is a priority, and we offer various wellness programs to ensure you're at your best.
In addition, we understand the importance of career growth. Our career path planning and continuing education initiatives are tailored to assist team members in achieving their professional aspirations. Join us at Turning Stone Enterprises, where professionalism meets friendliness, and together, we'll embark on a journey of growth and success. We eagerly anticipate the opportunity to welcome you to our team.
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Salary : $17
