Hotel supervisor

Starting Pay Range : $42,120-$50,000 / year

As the Accommodations Supervisor, you'll lead a dynamic team in delivering exceptional guest service. You'll mentor staff, oversee operations, and ensure smooth communication between departments.

Your training ensures staff excel in reservations, emergency procedures, and more. With your scheduling expertise, we'll always have the right team in place.

Using our LMS program, you'll efficiently manage reservations and group bookings. Join us in creating memorable guest experiences every day.

What we value :

• Positive team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• We offer support for a successful journey, including hands-on training and opportunities to advance your career.

Why choose Turning Stone Enterprises?

• Paid time off
• Variety of schedules
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Your day-to-day as an Accommodations Supervisor with us :

• Possesses complete knowledge of all departmental procedures and appropriately oversees and assists in the administration of the department.
• Effectively trains all personnel in the proper performance of all job duties (reservations, PBX, operator, etc.) and thereafter ensures that all guests are treated in a prompt, professional and courteous manner.

Prepares and effectively trains employees in emergency procedures.

• Efficiently operates LMS program for processing hotel reservations and assists with booking groups into hotel.
• Always schedules employees to ensure that there is sufficient workforce available to provide the most efficient guest service possible.
• Interfaces with all other departments as required. Accurately maintains logs for various departments. Consistently provides a daily Projected Occupancy report for Hotel department as well as other reports as required.
• Demonstrates the ability to accurately apply Aspire application for call handling while ensuring that all representatives use the application.
• Ensures the daily management of room inventory control and adjusts selling strategies to maximum yield.

Having a Rewarding Career As An Accommodations Supervisor Means :

• Must have at least a 2 year college degree.
• Experience in a leadership role required.
• Must have hotel, computer and telephone experience.
• Must be able to type at least 40 wpm.
• Must possess excellent communication and leadership skills.

Who We Are :

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, a recipient of the prestigious Best of New York Gaming Resort award for an impressive six consecutive years.

Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach.

Beyond gaming and hospitality, our portfolio extends to encompass convenience stores, government contracting technology firms, and a fully integrated cannabis operation that encompasses cultivation, manufacturing, and retail, among other ventures.

Why You Will Appreciate Us :

We pride ourselves on offering an extensive array of benefits designed to enhance the well-being and professional development of our team members.

These benefits include comprehensive medical, dental, and vision plans, providing you with peace of mind regarding your health.

We support your financial future with a robust 401(k) plan and offer the security of life insurance coverage.

Our commitment to work-life balance and family support is demonstrated through our team member assistance programs. You'll also enjoy our paid time-off program, which includes paid holidays.

In addition, we understand the importance of career growth. Our career path planning and continuing education initiatives are tailored to assist team members in achieving their professional aspirations.

Join us at Turning Stone Enterprises, where professionalism meets friendliness, and together, we'll embark on a journey of growth and success.

We eagerly anticipate the opportunity to welcome you to our team.

Last updated : 2024-05-06