IT Technician

IT Technician – Turnkey Management Company, LLC

Turnkey Management Company, LLC is looking for an energetic, growth-oriented individual with the skills and demeanor to be an effective IT Technician. Turnkey continues to grow their operations and provides staff for Turnkey Telecom Solutions, Stealth Broadband, Turnkey Nerds, and Technical Magic. Turnkey Telecom Solutions provides engineering and splicing services to customers throughout Nebraska and western Iowa. Stealth Broadband is Platte Valley and Northeast Nebraska’s leading Internet Service Provider focused on bringing fast / affordable Internet service across the service area. Turnkey Nerds provides IT support to businesses in the Blair / Omaha area. Technical Magic provides Internet and Managed Wi-Fi service to apartments and condos throughout the Midwest.

This IT Technician will join our team of “Nerds” that provides IT Managed Services to small business customers in Washington, Dodge and Douglas Counties.

Responsibilities:

· Assist personnel with installation, configuration and ongoing usability of system hardware and software.

· Offer daily operations and systems support to personnel.

· Verify functionality of hardware and software components.

· Troubleshoot hardware, software, and network issues in person, remotely and via phone.

· Assist employees and customers with computer problems and answer their questions.

· Manage daily, weekly, and monthly network backup operations.

· Help customers troubleshoot issues they encounter while using Internet, network file servers, printers, and software.

· Consult and provide solutions to 3rd party's IT needs.

· Design, configure, implement, and maintain Wireless Point to Point links.

· Design, configure, implement, and maintain Wi-Fi networks.

· Tier 1 Support for inter-company broadband services.

· After hours On-call Tier 2 support

· Configure customer premise equipment such as Fiber ONTs, Fixed Wireless CPEs, and SOHO routers.

· Configuration of video surveillance cameras and systems.

· Maintain a clean and organized workplace.

· Maintain an inventory of equipment.

· Other duties as assigned.

Skills:

· Ability to meet deadlines and manage stress effectively in high-pressure situations.

· Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.

· Strong sense of discretion and confidentiality required.

· Equipment Troubleshooting Skills.

· Strong customer service skills.

· Detailed record keeping.

· Ability to work with technology including Wireless Point to Multi-point and Wi-Fi Networks.

· Basic Understanding of IPv4 Subnets.

· Basic Understanding of VLANS.

· Basic Understanding of Routing and Switching.

· Basic Understanding of Firewalls.

· Work in a safe manner at all times.

Required Qualifications:

· Associate degree or equivalent experience in Computer Science or related field.

· Some experience in computer networks and systems maintenance.

· Some experience on current network operating systems.

· Must be able to report during business hours to an office in Blair, Nebraska.

· Valid US driver’s license.

· Able to be on-call no more than 2 weeks out of every 6 weeks.

· Must be able to carry up to 75 lbs.

· Must be able to bend, stand, sit, crawl, climb, and lift throughout the work shift.

· As Turnkey Nerds will be providing IT support to law-enforcement entities, all candidates must be able to meet CJIS compliance. This includes full background check and no felonies on record.

Additional Information:

· Available benefits include:

o Health & Dental Insurance

o PTO

o 401K Match

o Vision Insurance

o Cell phone reimbursement

Job Types: Full-time, Permanent

Pay: $20.00 - $27.50 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday
• On call
• Rotating weekends

Ability to Relocate:

• Blair, NE: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $28