Guest Relations Host - Part Time

EDUCATION / EXPERIENCE

Must be at least 18 years of age, with a High School Diploma, a GED or equivalent experience. Must possess basic mathematical and computer skills. Must have an outgoing, friendly personality. Prefer previous customer service and cash sales experience.

SUMMARY

The Host will be responsible for merchandise sales and inventory in gift shop, greeting and assisting guests/bus groups, and participating in promotional events and theme nights.

ESSENTIAL JOB FUNCTIONS

• Merchandise sales/maintain working inventory
• Cash register opening and closing, Perform cash/credit/and voucher sales, apply discounts/comp sales, responsible for till
• Greet guest with a smile and assist guest with promotional information, requested items, and tours.
• Greet tour bus groups, review daily bus group information
• Answer phones, forward calls, take messages
• Monitor attendance counts
• Make announcements
• Check and safeguard guest coats and belongings (No purses).
• Sign out Amigo, wheelchair, visitors pass
• Assists in related items such as guest sign up, staff relief, theme nights, checking guest ID's.
• Willingness to cross-train and provide support in related areas of operations.
• Other related tasks as assigned by supervisor.

OTHER NECESSARY SKILLS AND ABILITIES

Must have excellent customer service and communication skills both verbal and written. Must be a team player with a positive attitude. Must be highly organized and able to handle multiple tasks at one time. Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time. Must possess the ability to work with various personalities while maintaining impartiality. Must respond to supervisory guidance and assignments and accept constructive criticisms in order to learn new, updated information. The needs for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position. Working knowledge of 10 key calculator and cash register. Basic computer knowledge is helpful.

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SUPERVISORY RESPONSIBILITIES

None

EQUIPMENT TO BE USED

10 key calculator

35mm, Polaroid, and/or Digital Camera.

Microphone/Intercom/Paging System

NBS thermal imaging card printer.

Touch screen cash register.

Multi line telephone.

Merchandise tag attaches.

Ladder, Dolly

Merchandise retrieval hook.

TYPICAL PHYSICAL DEMANDS

May be required to lift up to 45 lbs. and be able to stand and/or walk for extended periods of time. May also be required to reach, bend, stretch, kneel, crawl, lift and carry on occasion. Climbing a ladder may also be required.

TYPICAL MENTAL DEMANDS

Must be able to effectively handle stressful and compromising situations while remaining focused and professional. Must be able to deal with difficult people without losing perspective. Must be able to work productively under strict time restraints with variable deadlines.

WORKING CONDITIONS

Must be able and willing to work in a crowded, loud smoking environment. Must be able to handle being under constant surveillance. May be required to work in a confined space. Must practice all safety policies, procedures and standards as set by OSHA.

COMMENTS

Native American and Tribal preference will apply. Must be able to pass a background investigation and a drug and alcohol urinalysis as a condition of employment. Must be able to work flexible hours and to take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.