IT Helpdesk Tech

Tutor Perini Corporation is seeking an IT Technician for our office in New Rochelle, NY.

About Tutor Perini

Tutor Perini Corporation is a leading civil, building, and specialty Construction Company that believes integrity, teamwork, and a collaborative approach are fundamental to our business success.

We transform industries and communities through stunning and complex infrastructure projects — to ensure public safety, maintain a quality of life and support a healthy economy. For more than a century, Tutor Perini Corporation’s family of civil construction companies has supported the development and maintenance of infrastructure across our great nation.

From coast to coast, notable projects include The Purple Line (D Line) Extensions in Los Angeles, SR 99 Viaduct replacement tunnel in Seattle, East Side Access projects and the Hudson Yards Platform in New York, Central Subway Third Street Light Rail in San Francisco, and multiple airport expansions and bridge projects. At Tutor Perini you will have the opportunity to work on a variety of large, high-profile, projects that impact your community.

Extraordinary Projects need Exceptional Talent

The IT Helpdesk Technician is IT’s initial customer support interface with end-users.  The IT Helpdesk Technician is responsible for providing technical support to end users of our company's computer systems and networks. This includes troubleshooting and resolving software, hardware, and network issues and providing training on basic IT processes.  The ideal candidate will possess excellent communication, problem-solving and customer service skills.

As an IT Technician at Tutor Perini Corp, reporting to IT Manager, you will have the opportunity to:

Description:

• Respond to end-user help tickets, calls and emails, quickly diagnose problems and coach end-users through a wide variety of software and hardware related resolutions.
• Image new PC’s and update images on currently deployed PC’s utilizing the SmartDeploy platform.
• Document and escalate incidents to Infrastructure group when necessary.
• Inventory new equipment and software and perform periodic audits of deployed assets.
• Prepare and publish self-help documentation for common “how to” problems.
• Proactively monitor and perform troubleshooting to diagnose and isolate network problems and minimize downtime.

Requirements:

• High School Diploma or equivalent required.  Associate degree in conjunction with other certifications and work experience considered.  Bachelor’s degree is preferred.
• Microsoft Certified Professional and A certification preferred.
• Proven mastery of Windows operating systems, including Windows 7, 10, and 11.
• Strong working knowledge of Active Directory – ability to create/modify/disable accounts. Familiarity with drive mappings/Desktop Authority application is recommended.
• Ability to install, upgrade and troubleshoot computers, monitors, printers, copiers, and multi-function devices (MFPs).
• Ability to troubleshoot network connection issues – both wired and wireless.
• Understand and troubleshoot Microsoft Office 365 applications.
• Ability to set up smart phones and tablet computers (iPads) for corporate access and basic troubleshooting support.
• Excellent documentation and organizational skills.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service skills and a genuine desire to help end-users, plus work well with others in a team-oriented environment.
• Must be self-motivated and have ability to work independently.

Relevant Technologies:

• MS Office 365 including Excel, Word, and PowerPoint
• Microsoft Outlook/Exchange including M365 and Exchange Online
• Citrix Xen Desktop
• Terminal Services – Thin Client
• Microsoft Active Directory and Windows domain networks
• Desktop Authority
• Wi-Fi / VPN / Mobile Access
• Bomgar Remote Support
• Sophos Virus protection
• Understanding of TCP/IP and relevance of connectivity.
• Windows Remote Desktop services
• Knowledge of construction industry-related software such as Autodesk products, Procore, Bluebeam, etc., is a plus.

Expected salary range for this position is $50,000 - $65,000 depending on experience.