Service Coordinator
Job Posting for Service Coordinator at TWC Services, Inc.
TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning, and Commercial Cooking Equipment. What makes us world class? We put our employees first! Hiring great people has made us the best place to work, and we have over 115 years of experience of doing just that.
We are seeking an experienced service coordinator with strong computer and organizational skills. This position coordinates customer service requests from initiation to completion. Partnering with service operations management, the service coordinator communicates the service schedule with the customer, coordinates with and schedules the Technicians while ensuring that the customer’s service request is completed in a timely manner.
Qualifications & Responsibilities
- 2 years’ experience in a dispatch/ operations / customer service position
- HVAC/R industry experience preferred but will train the right person
- schedules service requests handles client inquiries and concerns
- prepares weekly/monthly execution plans for planned service agreements
- procures parts-materials-tools
- conducts customer service follow-up
- facilitates the administration of warranty claims
- receives/reconciles completed work orders
- maintains up-to-date client account information
- A team player with quality craftsmanship and a good attitude
- Good driving record with a clear background check and drug screen
Benefits
- Health, Dental & Vision Insurance (begins less than 30 days of hire)
- 401K and Profit Sharing
- 7 Paid holidays
- Paid vacation, sick pay for extended leave
- Wellness plan with reimbursement for physicals & gym membership
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
TWC Services participates in E-Verify.
Job Type: Full-time
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