See yourself at Twilio

Join the team as our next Learning and Development Specialist (L4)

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This role presents an excellent opportunity for you to play a key role and establish yourself in an exciting, growing and disruptive technology company. The Instructional Designer will work collaboratively with teammates and subject matter experts to design and develop high quality, just in time training for employees within Twilio’s Product organization. This role will also participate in ongoing efforts to innovate our approach to delivering the right training, at the right time, at the right level to drive measurable business impact. Please note this role will be fully remote. You can be based anywhere in North America, and will be required to work Pacific Timezone hours.

Responsibilities

In this role, you’ll:

• Design and develop high-quality instructional materials and curricula for a variety of delivery types e.g., eLearning, video, instructor-led training.
• Adhere to appropriate instructional standards and best practices, including analyzing needs and creating design documents and storyboards to outline the course structure.
• Participate in peer observation and pairing with facilitators to support continuous improvement and professional growth.
• Conduct course evaluations to determine effectiveness of training and incorporate measurement and assessment results into future training.
• Improve training effectiveness of content, including transforming existing materials, such as videos and PowerPoint presentations, into eLearning and other training deliverables.
• Ability to work collaboratively with multiple partners, managing input while owning and driving the development timeline forward.
•  

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of five years’ experience with a BA or BS degree in a relevant field such as instructional technology, educational technology, and organizational development.
• Technical background and experience with enterprise software (SaaS/PaaS a plus), Data Sciences, and AWS services.
• Exceptional written and spoken communication skills with background in building accessible training. Experience creating inclusive culture and supporting diverse learners. 
• Solid project management skills including, planning work, managing details, keeping multiple tasks/projects on track, using time well, working with stakeholders, and doing whatever it takes to deliver reliable results.
• Experience with one or more of the content management tools: Rise, Articulate, Camtasia, Captivate or other E-learning offering tools.

Location 

This role will be based the remote US.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.