Account Manager

ISG Technology is looking for a driven Account Manager to be a part in accelerating an organizational sales transformation. As an Account Manager, you will have ownership in transforming client businesses by partnering with and educating clients on how our core set of technology solutions can grow their business, reduce expenses, and increase efficiencies. 

You will be responsible for generating revenue by establishing business relationships with existing customers, pursuing new business opportunities, and maintaining established accounts selling IT solutions to business customers. You will use your communication skills to provide both technical and strategic advice focused on solving business challenges, creating business opportunities, and driving business outcomes.

What an Account Manager should bring: 

• A love for the thrill of pursuing and expanding relationships with current clients and a driven desire to capitalize on your experience in developing sales leads from initial contact to successful closure.
• You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. 
• You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.
• You are humbly confident and use your knowledge to build confidence without being an arrogant “know-it-all.”
• You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company.
• You appreciate the power and efficiency of consistency in the “ways” we operate. You believe sales is a team sport and most effectively orchestrated around a set of core processes which are navigated through a consistent sales methodology.
• You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. 
• You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your sales goals that you mutually set with your supervisor.
• You are a self-starter who is prepared to develop and execute your sales plan and deliver on quarterly revenue targets on a consistent basis.
   
   

The Account Executive will successfully fulfill the following essential duties and responsibilities:

You will use your sales acumen to DEVELOP NEW BUSINESS by:

• Partnering with the Account Executive team on sales opportunities to expand your IT and MSP knowledge base and provide the best customer experience possible.

You will MANAGE AND GROW EXISTING ACCOUNTS utilizing the strength of your customer service skills to:

• Work with a subset of the current customer base to maintain existing accounts,  in place services and revenue and to help the customer grow into ISG’s ideal service client profile
• Develop a robust prospect pipeline by reaching out in both traditional means and looking for new ways to identify and qualify potential new business opportunities. This might include establishing meaningful meetings, sales campaigns, educational events, phone calls, emails, attending community events and other creative approaches that lead to client/prospect lead development. 
• Identifying client needs and suggest appropriate products and services; prepare formal proposals in response to RFPs
• Follow up with customers post-installation for feedback
• Communicate details of technology implementation to service and purchasing departments
• Track project progress, communicating to customers and ISG team members and departments
• Leading negotiations, coordinating complex decision-making process, and overcoming objections to closure
• Effectively closing sales in a timely manner
   

You will use your ADMINISTRATIVE SKILLS to efficiently:

• Manage contacts, opportunities and sales activity via CRM and other software in an accurate and timely fashion 
• Update reports as required by management (e.g., forecasts, A/R tracking, expense reports, etc.)
• Register and maintain customer contracts, renewals and software upgrades
   
   

You will use your COLLABORATIVE SKILLS to:

• Develop and maintain positive relationships with vendors
• Participate in internal meetings
• Research possible solutions through manufacturers, distributors, technical support, etc.
   
   

As a successful Account Manager, you will demonstrate the following professional skills as you carry out your position:

• Oral Communications – Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings.
• Written Communications – Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and is read and interpret written information.
• Customer Service – Respond promptly and courteously to customers’ requests for service and assistance; manage difficult or emotional customer situations.
• Presentation – Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals.
• Leadership – Lead people and get results through others in a positive and inspiring manner.
• Management – Organize and manage multiple priorities.               
• Ethics – Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values.
• Organizational Support – Follow company policies and procedures.
• Judgment – Include appropriate people in decision-making process.
• Interpersonal Skills – Maintain confidentiality; keep emotions under control; listen well.
• Strategic Thinking – Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions.
• Planning and organization – Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks.
• Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. 
• Adaptability – Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events.
• Detail & Task Oriented – Manage and follow through on multiple tasks, items, and communications in a timely manner.

You will meet the following educational and work experience requirements:  

• Hold a high school diploma or GED; Bachelor’s degree preferred
• Have 2-3 years of successful sales experience
• Have a proven track record of successfully selling advanced technology and SaaS solutions
• Have experience and working competency and proficiency in computer skills including CRM software, internet software; spreadsheet software; word processing software; virtual meeting software, email and communications software and PC knowledge and understanding of basic technology components
• Travel to client sites required; must possess valid driver’s license and driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage

Most importantly, you will embrace our ISG CORE VALUES:

Humor & Fun

• We believe it’s important to take time outside of work to spend time with family and keep the wind in our sails.
• We collaborate and value sharing our unique perspectives.
• We’re inclusive and create activities that align with people’s interests and passions.

Resilience

• We pride ourselves in meeting high-pressure challenges
• We never quit and demonstrate the ability to see daunting assignments through … successfully.

Lead by Example

• We demonstrate courage in having crucial (and sometimes “tough”) conversations.
• We are reliable and highly accountable in our use of systems and tools.

Continuous Improvement

• We’re creative thinkers who can adapt to evolving situations.
• We’re humbly confident, know our stuff, are willing to coach and be coached.
• We’re willing to make “healthy” self-sacrifices for the greater good.

“Team First” Initiative

• We are pro-active and stay on top of training and certifications.
• We willingly take on more responsibility if we see a need and can assist.
• We view individual accountabilities as representing the whole team.