Care Operations Coordinator

Two Chairs is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

About Us

We bring together an exceptional team of people at the intersection of clinical care, technology, and design. Though our backgrounds may be different, we're united by our collective personal experiences with the mental health care system and the desire to make it better. We strive to create a world where everyone has access to exceptional mental healthcare and to create a workplace where everyone has the opportunity to impact that mission. We are passionate about mental health and excited to be a part of a team that is bringing personalized, data-driven therapy to California and eventually nationwide.

About the role

As a Care Operations Coordinator, you will play a key role in supporting the operational side of our clinical therapy team. In this role, you will work cross-functionally with Clinical Care, Product, HR, and Finance to support a part-time workforce that is critical to our business growth and expanding access to exceptional mental healthcare. If you are execution focused, a quick learner, great at communication, and passionate about business processes - we want to hear from you!

About You:

• Committed to delivering exceptional quality work
• Passionate about mental health
• Low ego and outcome-oriented
• Deeply empathetic
• Pragmatic
• Excited about working in a fast-paced, high-growth startup

Where you'll make an impact:

• Work closely with business leaders across the company to ensure the ongoing success of our part time therapist team
• Own and execute the ongoing operations of key processes for the team, including some recruiting, onboarding, tooling, compliance and engagement
• Maintain accurate documentation for internal and external processes
• Identify and advocate for improvements to processes that impact the clinician experience and our business metrics
• Communicate with the part time therapy team and champion their needs across the company

You'll be successful if you have:

• 1 years of work experience in an operations role, preferably in a tech or healthcare setting
• Demonstrated experience learning new tools, monitoring metrics, and flawlessly executing operational processes
• Experience working on cross functional projects and creating professional communications
• Comfort with basic analysis (Excel proficiency or willingness to learn quickly)
• Familiarity with workplace tools (Google Workspace, Slack, Confluence or other documentation programs)
• Detail-orientation and excitement about problem-solving to get the job done

More about our benefits

Whether you work in our HQ office or at one of our beautiful clinics, Two Chairs is highly collaborative, and yes, fun! To support you at work we offer fantastic perks and benefits that reflect our mission of self-care and support, including:

• Competitive salary and equity in a high growth start-up
• Ample paid time off to relax and recharge including a Winter Office Closing: Christmas Day through New Years Day
• Comprehensive medical, dental and vision coverage
• Annual $500 professional development stipend to support your learning & growth
• Annual $500 subsidized company contribution to your healthcare FSA
• Annual $500 Wellness stipend to encourage and support a well-rounded healthy lifestyle
• Paid parental leave and lots more

Two Chairs is committed to building a culture of inclusivity, belonging, and safety. We believe that in order to achieve our mission we must foster a workforce that represents people from all identities, backgrounds, experiences, abilities, and perspectives. Our DEI efforts are grounded in employee support, education & advocacy, culturally-informed care, and ingrained in our hiring process.