What are the responsibilities and job description for the Fuel Attendant position at Two Farms, Inc. (dba Royal Farms)?
The Fuel Attendant works in support of the store leadership team to facilitate the completion of all outside fuel tasks and performs a variety of tasks related to different areas of the store including outside cleanliness, customer service, general fuel pump maintenance, and other fuel-related functions. The Fuel Attendant ensures an exceptional customer experience for all Royal Farms fuel customers.
Duties and Responsibilities
Proper use of safety equipment, including safety vest or designated uniform
Duties and Responsibilities
- Ensures that every customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service
- Ensures all customers are asked if they are using ROFO pay for a fuel discount
- Responds to customer requests in a timely manner
- Ensures the vehicle engine is not in operation prior to beginning the fueling process
- Requests any motorcyclist to dismount from the bike prior to beginning any fueling
- Pumps fuel into the motor vehicle after confirming the type of fuel needed
- Collects money from the customer and provides them with a valid receipt
- Maintains proper records and follows all cash handling policies related to fuel purchases
- Ensures all tools and equipment in/around the fueling stations are clean and stocked at all times
- Supports and follows all safety and loss prevention initiatives including—but not limited to—the following:
Proper use of safety equipment, including safety vest or designated uniform
- Adheres to the execution of established Royal Farms rules, policies, procedures, and systems
- Ensures the proper execution of all Royal Farms marketing programs
- Completes outdoor housekeeping functions including sweeping, cleaning, emptying trash, dusting, and washing windows
- Maintain full court of 8 pumps per person and ensure all cones are removed from the fuel court when opened
- Replenishes products and supplies to ensure the outside fueling area is stocked at all times (towels, washer fluid, receipt paper, RoFo Rewars cards, etc.)
- Communicates with the leadership team about customer requests and vendor-related concerns
- Possesses highly effective communication skills
- Ensures the compliance of Royal Farms policies, procedures, and systems (people, safety, assets, etc.)
- Completes other tasks as assigned by store management
- Understands that their success is based on their team’s success, encouraging and inspiring their coworkers to improve themselves
- Possesses strong written, verbal, and interpersonal communication skills
- Possesses organizational skills and basic computer skills
- Is physically fit, healthy, and able to be on their feet throughout the working hours
- Can work outside in all types of weather
- Can frequently lift 10 pounds and occasionally lift up to 30 pounds
- Interacts easily with diverse employees
- No experience required
- Preferably has earned a high school diploma or GED
- Has thorough knowledge of—and is committed to—Royal Farms culture and values
- Utilizes basic business math and decision-making skills
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