Job Posting for Account Manager at TwoTone Creative
Benefits
Competitive salary
Room for growth in the company
Competitive and Graduated paid time off
Paid holidays
Paid parental leave
401K with 4% company match
Health and dental insurance
Vision and accident insurance
Short-term and long-term disability
Work From Home Wednesdays
Regular team lunches (birthday / work anniversaries / other celebrations!)
Team outings and events
MacBook Pro and 2nd monitor provided
A Typical Work Week
This is a full-time, in-person position for our West Des Moines office. Not open for remote work at this time.
The Client Experience Manager (CEM) is an advocate for our clients and strives to provide timely solutions to all requests. The CEM maintains our existing clients while growing our customer base, keeping accurate correspondence records, developing customer service procedures, informing internal team members on relevant information, and recommending different solutions and services to clients.
Top 5 Responsibilities:
Client satisfaction
Client communication
Deliverable tracking
Manage budgets
Issue resolution
Other Responsibilities:
Creating and maintaining positive, long-term relationships with clients to build trust
Determining client needs by conducting in-person meetings or video/conference calls to outline their goals
Collaborating with leadership team to inform proposals
Acting as a point of contact for clients to address any issues or concerns
Developing effective communication platforms for clients and staff
Inspiring repeat business from clients through relationship building
Conducting customer service workshops and presentations
Monitoring and measuring client satisfaction
Offering advice to clients on services and products
Developing surveys and capturing client information
Tracking client requests and troubleshooting problems
Required Skills
Previous agency experience
Mac proficient
Ability to write clearly, concisely and with correct grammar
Comfortable working with conservative Christian churches and non-profits
Uses good judgment and works with integrity
Works independently and quickly
Strong written and verbal communication skills
Ability to quickly change from one project to another
Adeptness with learning new apps and software
Comfortable leading projects and other designers
Attention to detail (seriously – looking for type-A people)
Good organizational skills that support the rest of the team
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