District Representative/Constituent Caseworker

Summary:

The Office of Congresswoman Hillary Scholten is seeking a highly organized and motivated District Representative/Constituent Caseworker to serve as a link between the Congresswoman’s office and her constituents. District Representative responsibilities include helping constituents to resolve issues with federal agencies, meeting with constituents, and serving as a liaison to locate, state, and federal officials or groups to form effective relationships for the Congresswoman.

Key Responsibilities:

• Manage a high volume of incoming constituent correspondence via phone, email, and mail.
• Conduct research to fully understand constituent inquiries and resolve cases in a timely manner.
• Liaise with federal agencies to inquire about the status of cases and resolve bureaucratic issues.
• Maintain detailed records and case files using a database.
• Attend community outreach events and build relationships with local stakeholders.

Qualifications:

• 1-2 years of customer service, administrative, or office experience.
• Strong verbal and written communication skills.
• Excellent organizational abilities and attention to detail.
• Ability to prioritize, multi-task and meet deadlines.
• Proficiency with Microsoft Office Suite and database management.
• Knowledge of federal agencies and programs, preferred.
• Commitment to providing exceptional constituent service

Applicant Instructions:

All interested candidates are encouraged to submit a cover letter, resume and three (3) references to District Director Khristian Silvis at Khristian.Silvis@mail.house.gov.

Salary Level/Range: $50,000 to $60,000 - Commensurate on experience

Notice:

All applicants will be considered without regard to race, color, religion, sex (including marital or parental status), sexual orientation, gender identity, disability, age, or national origin.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Loan forgiveness
• Mileage reimbursement
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Patient demographics:

• Adults

Schedule:

• 8 hour shift
• Evenings as needed
• Weekends as needed

People with a criminal record are encouraged to apply

Ability to Relocate:

• Grand Rapids, MI 49503: Relocate before starting work (Required)

Work Location: In person