Terminal Operations Manager

Location: Shippensburg, PA

Shift: Monday - Friday 7:00 AM - 5:00 PM or 8:00 AM - 6:00 PM

Pay Range: 71,900-89,900 (varies based on experience)

What You’ll Do:

The Fleet Leader will oversee the activities of Driver Leaders and their respective teams of drivers to ensure the utmost in performance, and smooth driver and customer experience.

• Manage a community of Driver Leaders whose duties include management of Drivers and tractors to ensure success is achieved for customers and Drivers
• Manage work schedules including coverage for holidays, sick days, etc. for all employees
• Monitor employee and Driver performance through KPI and soft-skill management
• Enhance employee performance through coaching, mentoring and documentation
• Managing Driver’s performance while promoting safe operations
• Monitor freight assigned to Drivers in order to ensure the highest level of service to our customers
• Lead team with strong work ethic & integrity
• Fill-in for other business needs, as warranted
• Monitor and Manage KPI’ for P&L Fuel Management, and Utility
• Build credibility and trust among managed employees by providing prompt and constructive feedback in office when observing such need.
• Lead and facilitate regularly scheduled meetings and in-person trainings that harmonize collaboration internal to the department and external to other SBU’s
• Determine best practices and reinforce constructive and positive feedback through face-to-face interactions with employees on the floor in real time

What We’re Looking For:

Education

• Bachelor’s degree or equivalent work experience required

Experience

• 3 years in Operations including Customer Service, Fleet Management, or Load Planning required
• Knowledge of DOT hours of service and how they apply to a Driver
• XPM / Qtops (AS-400)

Knowledge, Skills & Abilities

Knowledge:

• Customer & Personal Service/Building Relationships - knowledge of principles and processes for providing customer and personal services. This includes meeting quality standards for services
• Public Safety & Security knowledge helpful – familiarity with relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions
• Administration & Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Mathematics - knowledge of mathematics to solve problems
• Computers and Electronics - knowledge of electronic equipment, and computer hardware and software, including applications

Skills:

• Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Judgment and Decision Making - considering the relative costs and benefits of potential actions to choose the most appropriate one
• Active Listening - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, while not interrupting at inappropriate times
• Complex Problem Solving - identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Time Management - managing one's own time and that of others
• Active Learning - understanding the implications of new information for both current and future problem-solving and decision-making

Abilities:

• Oral Comprehension & Expression - ability to listen, understand, and communicate information and ideas through spoken words and explanations which others can easily understand
• Problem Sensitivity - the ability to tell when something is wrong or is likely to go wrong. This does not involve solving the problem, rather recognizing there is or could be a problem
• Deductive Reasoning - ability to apply general rules to specific problems to produce answers that make sense
• Inductive Reasoning - ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
• Ability to be a self-starter
• Ability to multi-task
• Ability to work in stressful situations
• Ability to learn new systems
• Experience in a deadline-driven environment preferred

Supervisory Responsibility: 250-500 drivers, up to 20 office employees

Work Environment / Physical Requirements – Normal office settings

Shift: Monday - Friday 7:00 AM - 5:00 PM or 8:00 AM - 6:00 PM

Pay Range: 71,900-89,900 (varies based on experience)

Job Type: Full-time

Pay: $71,900.00 - $89,900.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your annual salary expectations?

Work Location: In person

Salary : $71,900 - $89,900