Account Manager II (Freight Brokerage)

About the Role 

The Account Manager II is responsible for providing a best-in-class customer experience, serving as the first line of contact for our customers. They are responsible for ensuring all freight is serviced to meet/exceed the customer’s standards, while also communicating customer needs and changes to the operations teams. They are expected to develop and maintain customer relationships, while achieving company defined operational metrics.  

As an Account Manager II, you will be empowered to own customer relationships and operationalize their opportunities and needs on an ongoing basis. We are looking for candidates with a bias for action, an ability to collaborate with a network of stakeholders, and a track record of holding high expectations to deliver optimal results for our customers. 

What the Candidate Will Do 

Customer Success: 

• Establish and maintain effective relationships with customer contacts, including shippers and receivers, through professional and timely communications and inquiry responses.
• Notify Shipper and/or Receiver of shipment status and reschedule pick-up/delivery appointments when necessary.
• Set-up New Locations (Shippers/Receivers); and/or Set-up new vendors
• Leverage knowledge and understanding of Modes, Rates, Weights, Volumes, Pallets, etc. based on customer's shipping requirements.
• Support new customer onboarding, as needed, with direction and supervision from an Account Lead or Manager. 

Do the Right Thing: 

• Responsible for understanding current market trends, to successfully offer pricing to customers’ requests for quotes. 
• Ensures operational compliance for US and Foreign Regulatory Requirements
• Correspond with customer, and on behalf of customer, to resolve carrier escalations regarding accessorial charges. 
• Maintain current customer rates in the Transportation Management System and up-to-date fuel surcharge by customer requirement standards.
• Responsible for confirming billing information is accurate and ready for invoicing. 

Innovate with Purpose: 

• Ensure thorough SOPs for customer operations. Provide an appropriate level of information to support teams for accuracy, efficiency, and effectiveness.
• Utilize internal product and processes as opportunities to automate for greater account efficiency and reduce manual interventions for more timely, complex issues 

Stronger Together: 

• Works with account management leads on daily responsibilities.
• Interfaces with support teams on overlapping responsibilities (scheduling, escalations, billing) 

Basic Qualifications 

• High school diploma or GED equivalent
• Minimum 1 year related experience

Preferred Qualifications 

• College degree
• Transportation/Logistics experience 
• Knowledge of Microsoft Tools and Transportation Management Systems 

About Uber Freight

Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we’ve built one of the world’s most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies. For more, visit uberfreight.com.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

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