What are the responsibilities and job description for the Client Success Specialist / Account Manager, New York position at Uber?
About The Role
The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized restaurants in New York City, to work efficiently and optimally with SMB merchants by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.
What You'll Do
The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized restaurants in New York City, to work efficiently and optimally with SMB merchants by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.
What You'll Do
- Build processes and standardize best-practices within merchant success and your territory
- Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
- Track merchant KPI and OKR to understand their success, issues, or opportunities
- KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
- Excel in hands-on vendor management and training of new merchant features or products
- Act as an ambassador of Uber Eats' mission, brand, and product
- Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings
- At least 3 years of experience in sales, operations, account management, or similar functions
- Excellent communication
- Strong critical thinking ability
- Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
- Based in NYC
- Proficiency in Salesforce and Excel
Salary : $88,000 - $98,000
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