Full Job Description
Do you love technology? Are you detail-oriented and results-driven? Like to be rewarded for your efforts and be known as an expert in tech and repair? Asurion Tech Repair and Solutions has it all! We are offering Repair Technicians an exciting opportunity to become a valued member of our successful company and grow with the leading provider of wireless repairs, services and accessories in the US market. If you're looking for a fun and fast paced work environment that recognizes your potential and trains you to be your best, this is the place for you! We pride ourselves in the quality of service we are able to provide to each customer we interact with. We know every good customer interaction starts with a happy employee. Our goal is to set you up for success!
POSITION DETAILS
As a Repair Technician, you will focus on creating the best possible experience for our customers both on the phone and in person. You will be responsible for guiding the customer through the entire Asurion experience from start to finish and after. You will use a friendly, professional demeanor to build customer confidence and exceed expectations by making the store experience natural, engaging, and reassuring. You will serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Soldering and console experience would be best. All applicants should be willing to utilize proven techniques to increase their repair volume, repair knowledge and repair experience. You will build and maintain relationships with customers throughout the repair process to help guide them to the right products and services that best fit their needs in regards to their repair options.
TASKS & RESPONSIBILITIES
BASIC QUALIFICATIONS (must meet some, not all)
PREFERRED QUALIFICATIONS
COMPENSATION
All applicants will go through drug screening and background checks.
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time.
Asurion Tech Repair and Solutions is an equal opportunity employer M/F/D/V
We are currently hiring for all locations. Training happens at Hampden & Towson to be more central for all locations, you must be able to make it to these locations for training:
Ubreakifix by Asurion - Bel Air
Ubreakifix by Asurion - Towson
Asurion Tech Repair and Solutions - Hampden
Ubreakifix by Asurion - Baltimore/Canton
Asurion Tech Repair and Solutions - Glen Burnie
Job Type: Full-time
Pay: $31,200.00 - $60,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
Application Question(s):
Work Location: In person
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