uBreakIfix van smartphone repair technician

Job description

Easy to sell insurance plan can easily net you $500-1000 a month in additional commission pay on top of your hourly rate. Can also net another $100-200 in sales of accesories.

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing:

Our team of Field Technicians have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. Our Field Technicians drive to customer locations in a company provided van to repair their electronic devices while delivering our award-winning personalized customer experience.

We take care of you (benefits/perks):

• Commissions for sales of accessories and connected home products. Motivated individuals can easily make $500-$1000 extra a month in commission compensation
• Ongoing training to grow your skills

Requirements:

• Must be 21 or older to operate the vans.
• At least six months experience with product service support or electronics troubleshooting is good but not needed. We will train the right candidate who is hungry and looking for new opportunity.
• Clean driving record
• Be able to pass a drug, background, and driving screen
• Good hygiene, presentable, and friendly. You alone will be representing our company for each appointment. Customer service bar is set at high standards.
• One or more years of customer service/retail sales experience preferred
• Experience in up-selling and educating customers on products
• Not be afraid to make an offer for accessories or protection plans. (Commission on each closed offer)
• Knowledge of the latest technology including and not limited to mobile devices, TVs, laptops, operating systems and other general electronics
• High School diploma or equivalent preferred
• Strong oral and written communication skills
• Strong teamwork and collaboration skills
• Basic knowledge of Microsoft Office
• Basic knowledge of mobile apps
• Ability to work a flexible retail schedule

Essential Duties and Responsibilities:

• Resolve customer issues by troubleshooting and repairing their electronic devices
• Expand your knowledge of uBreakiFix culture and products
• Deliver world class customer service
• Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction
• Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
• Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion’s Core Values
• Demonstrate uBreakiFix's Core Values in all interactions
• Be responsible for inventory management

Here’s what you’ll bring to the team:

• A passion for solving problems and delivering solutions
• A love for people and the devices that enrich their lives
• One or more years of customer service/retail sales experience preferred
• A willingness to learn and leverage sales resources provided by Asurion
• Reliable and flexible when it comes to dealing with difficult situations
• The ability to quickly adapt in an ever-changing environment
• Motivated to meet and exceed evolving key performance objectives
• Ability to work a flexible retail schedule
• Six months experience with product service support or electronics troubleshooting
• Knowledge of mobile devices and operating systems
• High School diploma or equivalent preferred
• Strong oral and written communication skills
• Strong teamwork and collaboration skills
• Basic knowledge of Microsoft Office

About uBreakiFix

Since its inception in 2009, uBreakiFix has grown to hundreds of stores nationwide in markets across the U.S and Canada. uBreakiFix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 90-day repair guarantee. uBreakiFix handles everything from phones and gaming consoles, to cameras, laptops, and computers. Let the repair professionals at uBreakiFix bring your electronic device back to its original look, feel and functionality – all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, uBreakiFix is your fast, affordable, reliable repair solution. Visit www.ubreakifix.com for more info!

Job Type: Full-time

Pay: $13-$15 per hour

Schedule:

• 8-10 hour shift
• Day shift
• Night shift
• On call
• Overtime
• Weekend availability

Supplemental Pay:

• Commission pay
• Tips

COVID-19 considerations:
Following CDC guidelines as best as possible in regards to masks, providing hand sanitizer, and wiping down all devices at check-in.

Experience:

• Microsoft Office: 1 year (Preferred)
• Software troubleshooting: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: On the road

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental Pay:

• Commission pay

Ability to commute/relocate:

• Lexington, SC 29072: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location