Strategic Service Manager - WWS

Job Reference #
293510BR

Job Type
Full Time

Your role
Are you driven to provide superior customer service? Do you have what it takes to manage multiple projects all with high visibility? Do you have exceptional project management skills? Do you love constant change and challenge?

We're looking for a Service Manager to:

• work collaboratively with the WWS Plan Administration team to ensure they are meeting client deliverables
• continually identify ways to improve relationship by suggesting service and process improvements that could positively impact productivity and corporate client satisfaction
• ensure team plans, prepares for, and project manages major events
• update corporate client website as requested by the client or internal WWS groups
• ensure maintenance of runbooks and proper documentation is maintained to support areas for set-up of additional services. Ensure all client processes / procedures are updated and followed per SOX, SAS 70 and ISO 27001 controls
• review and escalate client specific custom administration requests (e.g., reports, scripts or custom processes).
• conduct testing of new product rollouts and upgrades
  
  

Your team
You’ll be joining the WWS Service Delivery team reporting directly to the Head of Service Delivery Management. This team is focused on driving corporate client service satisfaction, retention, and client loyalty.

UBS provides equity compensation plan administration and wealth management services to corporate plan sponsors and plan participants. Our goal is to: (1) provide effective corporate solutions to drive new and retain existing corporate relationships and (2) provide insight and advice to participants regarding their equity plan awards and broader financial wellness to drive additional wealth management business.

At UBS, we appreciate our Veterans and are committed to providing opportunities in Financial Services.

Your expertise

• deep understanding of equity plan compensation and the Wealth Management industry
• ability to balance corporate responsibility and risks opposite client needs
• ability to collaborate across the organization and influence key stakeholders
• past experience working with Financial Advisors
• interpersonal / People interaction: excellent written and verbal communication skills
• exceptional time management skills and ability to prioritize workload
• well-developed analytical and problem-solving skills necessary to identify and implement solutions
• undergraduate degree in business, equivalent experience required.
• CEP designation or willingness to pursue
• ideally, 5 years of experience in Financial Services industry
  
  

About Us
UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

How We Hire

We may request you to complete one or more assessments during the application process. Learn more

Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.