What are the responsibilities and job description for the Call Center Representative position at UCLA Health Careers?
Venice Family Clinic is a leader in providing comprehensive, high-quality primary health care to people in need with compassion, dignity and respect. In November 2021, Venice Family Clinic merged with South Bay Family Health Care, uniting more than a century of experience helping patients regardless of their income, insurance or immigration status. The organization now has more than 500 staff who serve 45,000 people from the Santa Monica Mountains through the South Bay. We have 17 locations plus 2 mobile clinics and an expansive street medicine program for people experiencing homelessness. Read more about us at: venicefamilyclinic.org
Come join our Venice Family Clinic team to make a difference in the community. As a Call Center Representative you will receive guidance and direction from the Call Center Manager, and will have the opportunity to use your skills and knowledge to perform a full range of duties, such as:
- Provide prompt and courteous telephone assistance to callers.
- Answer, screen and triage a high volume of incoming calls, verify eligibility, and schedule for multiple services across our Venice Family Clinic.
- Manage and respond to incoming messages from the patient portal.
- Contact patients to offer follow up appointments.
- Perform other duties as assigned.
Diversity, Equity, and Inclusion are core values of the Venice Family Clinic. We believe the professional and clinical environments are enhanced when diverse groups of people with diverse ideas come together.
Salary range: $25.60 - $36.33 hourly
Salary : $1,000 - $1,000,000
