What are the responsibilities and job description for the Communications Page Operator position at UCLA Health?
Qualifications
- Excellent customer service skills.
- Excellent listening skills.
- Excellent attention to detail skills.
- Excellent verbal and written communication skills.
- Skill in communicating effectively with individuals at all levels.
- Ability to speak clearly and distinctly, using proper English to communicate with public and UCLA Staff in a concise and informative manner.
- Ability to write neatly and use proper grammar and punctuations.
- Ability to work in a fast paced, high call-volume setting.
- Ability to prioritize and multi-task several duties at the same time.
- Ability to identify and escalate priority issues.
- Ability to remain calm and effectively during emergency situations.
- Ability to handles all situations in a courteous, professional manner exhibiting excellent customer service skills at all times.
- Ability to work on a self-directed basis with minimal supervision.
- Ability to easily adapt to evolving departmental and hospital policies and procedures.
- Ability to work overtime, Weekends, Holidays and other shifts/locations, when necessary.
- Ability to perform repetitive tasks while sitting at a computer workstation for an extended period of time.
- Ability to take on additional tasks and duties as requested by Management, when needed.
- Proficient in operating a PC and navigating the Internet.
- Proficient in Microsoft Office (Word, Excel, Outlook, SharePoint)
- Knowledge of medical terminology is preferred.
- Call Center/Medical Call Center Experience Preferred
Salary : $25 - $35
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