What are the responsibilities and job description for the Human Resources Generalist (Hybrid Flex) position at UCLA Health?
Responsibilities
As our Generalist, you will serve as an Employee Experience Center HR Generalist for inquiry for 22,000 plus employees from Ronald Reagan Medical Center,
Santa Monica Hospital, NPH/NPI, Faculty Practice Group and David Geffen
School of Medicine.
You will independently
assigns escalation cases, manage, and resolve escalations in Employee
Experience Center & Salesforce. You will complete accurate and actionable case
documentation in systems.
In this role, you will also perform complex analysis for issues and communicate to employee(s), UCPath, RASC,
CRU, Payroll, local campus and HR Teams for resolution. You will serve as an escalation agent for employees and leadership with UCPath, HR
departments, COE, Business Partners and SME to resolve cases and issues. You will also serve as the first point of contact to resolve
level one EEC Tier One agents regarding ServiceNow/UCPath processes
questions.
Salary Range: $67,100-$151,100
Qualifications
- Bachelor's degree in related area and / or equivalent experience / training.
- Three (3) to five (5) years demonstrated tier two shared customer service center experience working on complexed escalation cases. With a focus on internal HR, WFA, or benefits environment as a subject matter expert in one functional area, or an equivalent combination of education and experience.
- Working knowledge in PeopleSoft, Service Now, Salesforce, and HR Web applications.
- Exceptional writing skills to clearly, concisely, and logically articulate ideas, using appropriate editorial style and grammatically correct language; ability to translate technical information and concepts into easily understandable language for a diverse audience.
- Interpersonal skills to interact effectively and diplomatically with faculty, staff, administrators and co-workers and to establish and maintain cooperative working relationships with other staff members and managers.
- Ability to provide world class customer service.
- Exceptional time management skills in setting priorities which accurately reflects relative importance of job responsibilities.
- Ability to maintain composure and productivity despite pressing deadlines, frequent interruptions, distractions and competing priorities.
- Ability and judgment to handle confidential and sensitive information with discretion.
- Ability to keep abreast of constantly changing University systems, regulations, policies and procedures.
- Working knowledge of Microsoft Word, Excel and Outlook.
UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.
As our Generalist, you will serve as an Employee Experience Center HR Generalist for inquiry for 22,000 plus employees from Ronald Reagan Medical Center,
Santa Monica Hospital, NPH/NPI, Faculty Practice Group and David Geffen
School of Medicine.
You will independently
assigns escalation cases, manage, and resolve escalations in Employee
Experience Center & Salesforce. You will complete accurate and actionable case
documentation in systems.
In this role, you will also perform complex analysis for issues and communicate to employee(s), UCPath, RASC,
CRU, Payroll, local campus and HR Teams for resolution. You will serve as an escalation agent for employees and leadership with UCPath, HR
departments, COE, Business Partners and SME to resolve cases and issues. You will also serve as the first point of contact to resolve
level one EEC Tier One agents regarding ServiceNow/UCPath processes
questions.
Salary Range: $67,100-$151,100
Qualifications
- Bachelor's degree in related area and / or equivalent experience / training.
- Three (3) to five (5) years demonstrated tier two shared customer service center experience working on complexed escalation cases. With a focus on internal HR, WFA, or benefits environment as a subject matter expert in one functional area, or an equivalent combination of education and experience.
- Working knowledge in PeopleSoft, Service Now, Salesforce, and HR Web applications.
- Exceptional writing skills to clearly, concisely, and logically articulate ideas, using appropriate editorial style and grammatically correct language; ability to translate technical information and concepts into easily understandable language for a diverse audience.
- Interpersonal skills to interact effectively and diplomatically with faculty, staff, administrators and co-workers and to establish and maintain cooperative working relationships with other staff members and managers.
- Ability to provide world class customer service.
- Exceptional time management skills in setting priorities which accurately reflects relative importance of job responsibilities.
- Ability to maintain composure and productivity despite pressing deadlines, frequent interruptions, distractions and competing priorities.
- Ability and judgment to handle confidential and sensitive information with discretion.
- Ability to keep abreast of constantly changing University systems, regulations, policies and procedures.
- Working knowledge of Microsoft Word, Excel and Outlook.
UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.
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