Agent Manager

The Agent Manager serves as the main point of contact for UCW Logistics’ operating agents in providing support, solving issues, and assisting in growth. This position reports to the CEO and is expected to develop strong relationships with all agency owners and their teams. Responsiveness to any agent issues is key to this role, but the Agent Manager will not necessarily solve all issues brought up by agents.   The Agent Manager will serve as an advocate and liaison for the agents and ensure that issues are resolved in a timely manner to allow the agents to continue to serve their customers.

This position should create a collaborative approach to support the agents’ overall agency strategy throughout the company as well as among themselves. This could involve staffing planning, marketing, as well as crossover shared staffing support.  

The manager will actively promote and reinforce the integral role that agents play in the UCW team, ensuring they are recognized as equal contributors alongside W-2 employees. Emphasizing that the primary difference is their payment structure, the manager will uphold the importance of agents in representing UCW's image and professionalism. This commitment will be communicated consistently to all UCW team members and agents.

This position is based in Greenville, SC, and remote candidates will be considered. Heavy travel is required. 

 General Requirements

• 6 to 10 years’ experience in brokerage, preferably in both sales and operations.
• 24/7 response to agents.
• Quarterly meetings in person with agency owners.
• Helping the agencies grow their books of business and their teams.
• Help agencies monitor and increase credit levels for customers in cooperation with the finance team.
• Assist agencies with marketing and advertising support in cooperation with marketing team.
• Manage relationship with outsourced team that provides night and weekend coverage.
• Develop new agents in conjunction with existing agents through referral incentive plan.
• Ensure agents are valued as equal team members and consistently communicate this to all UCW team members and agents.
• Track onboarding and start up timing and follow up using agent onboarding process checklist.
• Arrange and coordinate ongoing training on TMS and systems for all agents.
• Update new agent package and process document when needed, as well as onboarding planning and improvements.
• Coordinate all areas of support communication for new agents with Finance, IT, and Carrier Support.
• Plan UCW events for internal networking to develop ways for all agents to work together to take advantage of each agency’s specific skill set.  

 KPI’s

• Existing agency growth
• Existing agency team growth
• Existing agent satisfaction
• Timeliness of response to issues or requests from agents   
• New agent recruiting activities (calls, emails, meetings, etc.)
• New agent recruiting wins (new agreements)

Benefits

UCW offers a competitive salary along with comprehensive benefits that include:

• Paid Time Off
• Employer Paid Health Insurance Premiums
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) with Company matching

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. The above statements are intended to describe the general nature and level of work performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.