What are the responsibilities and job description for the Client Services Lead position at UDig?
Can UDig It?
UDig designs, builds, and implements technology solutions that deliver on business objectives. People join our team because they are excited to have an impact on the future of our organization, passionate about delivering meaningful results, and energized by solving complex problems. Oh, and they like working with other driven, smart, and authentic people.
UDig is proud to be recognized as a “Best Places to Work” in Virginia and Tennessee. We’re committed to fostering a transparent environment where leadership is accessible, professional development opportunities are abundant, and you are empowered to achieve your career goals. You’ll collaborate, develop deep relationships with teammates, and accelerate your success while having fun!
Responsibilities of a Client Services, Delivery Lead
A typical day might entail:
- Client Relationship Management
- Be a point of contact for all client matters
- Leading regular interactions with the key client stakeholders from project meetings, making best practice recommendations from a technical services perspective to suggesting training options and building business growth plans
- Building trust and partnerships with clients becoming their premier ‘go to’ choice for engagements
- Survey and track client satisfaction as it relates to their business outcomes
- Using your technical background to close the gap and ensure smooth integration between the technical and business side of UDig projects
- Assist Delivery Manager in actively engaging with client stakeholders to seek out answers and details needed to keep the delivery team on track
- Collaborating with technical leads and solution architects from both UDig and the client
- Build and execute an account plan to grow opportunities at the client
- Educate and socialize UDig service offerings with the client and promote offerings to meet the client's business outcomes and goals
- Contribute to internal UDig “fun/innovative” projects
- Career and job growth through UDig-provided training and advancement opportunities
Sound Interesting? Here’s what you'll need:
Below are a few boxes you should be able to check if you’re interested: Don't check every box? Go ahead and apply!
- Required capabilities:
- Quickly assess and understand new business domains, challenges, and pain points
- Thoroughly understand a client’s business and technical needs and act as the bridge between the client stakeholder and the technical delivery team members
- Build strong relationships with colleagues and client stakeholders
- 7 years of experience, including the following:
- Creating and executing account growth plans
- Expanding opportunities within an existing client base
- Attain and exceed targeted revenue goals
- Financial forecasting and budgeting
- Implementing identified areas of improvement in operations, business development and account growth
- Managing software development and/or data focused projects in an agile environment
- Writing and presenting applicable metrics, strategic plans and process improvements to executive stakeholders
- Building strong relationships with colleagues and stakeholders
- Experience in account management and client relationship development
- Experience working for a consulting firm
- Preferred experience delivering custom software and data projects within the public sector (including state and local government) and/or credit union industry
- Experience with Kanban from implementation, execution and training
- Technologies and tools:
- Comfortable working in a variety of agile project management and documentation tools such as Azure DevOps, Jira, Notion, Linear, ServiceNow, etc.
- Experience reviewing, analyzing, understanding, and organizing datasets in a variety of formats such as Excel, CSV, JSON, and XML
What’s in It For You?
We provide continuous challenges and professional development opportunities at UDig within our unique culture that’s guided by our mission and values. Additionally, we offer:
- Competitive salary with annual merit reviews, bonus opportunities, and career advancement paths
- Flexibility through our ‘Work From Anywhere’ (remote working) policy
- $1500 Individual Training Budget
- Regular team building and social activities (virtual and/or in-person)
- Transparent culture with strong communication
- Great benefits like
- Generous Paid Time Off, company holidays, and parental leave
- Multiple Single and Family Health Insurance plans to choose from
- Dental & Vision coverage
- Short-Term and Long-Term disability
- Optional accident and critical illness coverage
- Office Setup Stipend
- 401(k) Matching
- ...and more!
We understand the importance of balancing life and work which is why we offer the ability to work remotely, alongside opportunities to connect virtually and in-person. Because this role has occasional face to face client commitments within a flexible, hybrid environment, we would like to find someone based in Northern Virginia or in the Washington, D.C. Metro area. We will also consider candidates in the greater Richmond, VA area who are open to occasional travel.
