General Manager

GENERAL SUMMARY: The General Manager has overall responsibility for effectively managing all membership, fitness, and operational functions within the gym to achieve financial success and provide the best member and team member experience. The General Manager recruits, hires, trains and develops a diverse, high performance team that delivers on UFC Gym goals and reflects its values.

ESSENTIAL DUTIES & RESPONSIBILITIES

Staffing & Development

• Recruit, interview, & hire department managers, supervisors, and front-line team members, reflecting the diversity and culture(s) of the community.
• Provide consistent accountability for direct reports and dotted line reports through training, coaching, conducting planning sessions, and performance reviews.
• Conduct ongoing team member training & development in order to engage and retain team members.
• Provides input on final approval on the hiring, dismissal, discipline of all gym employees with support from the Vice Presidents.
• Create positive working conditions for team members and appropriate leadership, supervision, support, and feedback.
• Provides developmental coaching and guidance for long-term career growth opportunities to all direct reports.
• Conducts regular team member meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals.
• Maintain a fully engaged and high performing team that aligns with company values and goals.

Sales Execution on Key Metrics & Drivers, thus Results

• Ensure execution on lead, appointment setting, and guest goals in order to hit financial targets set forth by the company.
• Responsible for ensuring 50% of guest conversion, 40% Ultimate Mix, and 25% attachment of point of sale private coaching to new member sales.
• Leadership through accountability and performance management in order to execute on monthly sales metrics and drivers.
• Proper documentation using company HR forms and sent into Vice President of Sales and HR.
• Personal Production to ensure that the membership department hits their monthly targets in New Member Sales, Electronic Funds Transfer, and Point of Sale Private Coaching goals.

Planning

• Participate and provide gym specific input into the development of the gym financial, expense, and operating plan.
• Develop monthly membership, fitness, and operation plans to deliver financial and retention goals with contribution by department heads and Vice Presidents.
• Collaborate with department heads and Vice Presidents to establish priorities and goals, including revenue goals and labor targets for the gym. Identify and plan execution of improvement in the gym.
• Work with Operations Manager and Vice President of Operations to supervise and set priorities and goals directly with the Facilities Technician to deliver a great member experience.
• Provide input and report monthly results to the Vice President of Sales regarding the gym financials.

Guest Experience/Team Member Experience (General Management)

• Establish a fun, safe, healthy, and community-focused gym culture that delivers high member satisfaction and achieves maximum profitability with the support of department heads.
• Be a role model for member service behavior by walking through gym and collecting member feedback to identify training and development opportunities for team members.
• Resolve elevated gym member concerns; conduct on-the-spot coaching to prevent them from reoccurring.
• Monitor gym appearance and ensure problems are resolved in a timely manner.
• Perform regular reviews, edits and overtime approval in the Company’s Time & Labor system with assistance from department heads.
• Ensure company policies, procedures, programs and promotions are efficiently executed.
• Ensures safety of employees, members and gym property.

ORGANIZATION RELATIONSHIPS: The UFC Gym General Manager reports directly to the Vice President of Sales with a dotted line reporting structure to the Vice President of Operations and Vice President of Fitness. The Assistant Manager and Membership Specialists report directly to the General Manager. The Operations Manager and Fitness Director have a dotted line reporting structure to the General Manager with a direct report into the Vice President of Operations and Vice President of Fitness respectively.

REQUIRED QUALIFICATIONS

Knowledge, skills & abilities

• Experience managing reports, budgeting, revenue, payroll, and/or demonstrated math analytical / ratio skills knowledge of fitness industry.
• Strong organizational skills and customer service orientation with proven results.
• Experience with basic computer skills like Microsoft Word, Microsoft Excel, Google Documents, and PowerPoint.
• Strong and proven leadership, communication, time management, and analytical abilities and skills.

Minimum certifications/educational level

• High School Diploma or GED required, Bachelor’s Degree preferred.

Minimum experience

• 2-3 years of progressive management experience supervising 3-10 employees.
• 3-5 years of sales or related experience.

Physical Requirements

• Must be able to lift 50-120 lbs. and stand for up to 8-12 hours.
• Must have adequate transportation to and from work, to scheduled meetings, and/or to networking events.

Job Type: Full-time

Pay: $50,000.00 - $52,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Supplemental Pay:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Puyallup, WA 98374: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location