What are the responsibilities and job description for the Customer Service position at UFP Industries, Inc?
At UFP, our sales positions are the foundation of our business. In these roles, you'll gain a comprehensive understanding of the industry as you pursue a lucrative and rewarding career in sales. We foster a work hard, play hard culture, and believe our customer relationships are the key to our success. If you're passionate about working with customers, have an entrepreneurial spirit, and aren't afraid of hard work, apply now to become part of the UFP family.
Job Summary
The Customer Service Representative is responsible for developing and maintaining positive account relationships by functioning as an in-store customer service contact in order to meet customer expectations and increase profits.
Principle Duties and Responsibilities
- Works directly with customers service team or through 3rd party teams to ensure adequate stocking levels of products.
- Works directly with customers or through 3rd party teams to ensure that product has shipped correctly.
- Works directly with customers or through 3rd party teams to any inventory shortages or issues are communicated properly.
- Works with production team to obtain replacement parts and ship them correctly.
- Inspects product quality and monitor inventory levels
- Assists in resolving accounts receivable problems and opportunities
- Works store openings and special sales events as required
- Prepares various reports and maintains records as required
- Performs other duties as required
Qualifications
- Minimum of one year of administrative duties.
- Minimum of one year of customer services experience
- Working knowledge of Microsoft Office including Excel, Word, Outlook and other software for business applications
The Company is an Equal Opportunity Employer.
Universal Forest Products and its subsidiaries and affiliates are equal opportunity employers. All qualified candidates will receive consideration without regard to race, color, religion, sex or national origin.
