Parts Administrator

UGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced and continuously trained technicians specialize in residential HVAC services. UGI was acquired by HomeServe in 2020. HomeServe, a certified Great Place to Work, values honesty, respect, collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment. HomeServe USA, is a global organization that serves millions of customers in the US, Canada, UK, France, Spain and Japan. Together, our vision is to become the first place people turn to for home repairs, and we invite you to be part of that vision!

Job Hours:

Monday – Friday 7:00 AM – 3:30 PM

Job Responsibilities:

• Issuing PO’s
• Ordering HVAC parts for customer’s equipment
• Following up with customers on estimated time arrival for parts
• Researching Warranty parts
• Quoting repairs with non-policy customers
• Scheduling follow up calls / repairs with the customer
• Returning customer’s call when they are calling to check on their part/repair
• Researching backordered parts/materials
• Reviewing parts reports
• Other miscellaneous office duties or projects assigned by management

Qualifications:

• HVAC background a plus
• Good Communication skills both verbal and written
• Familiar with Outlook, Teams, Excel and Word
• Familiarity with office procedures and basic accounting principles
• Working knowledge of office devices and processes
• Detail oriented
• Ability to Multi-Task
• Organizational Skills in managing workload and follow up

In Return We Offer:

• Competitive compensation
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Stock sharing plan
• Your choice of 2 company provided home warranties (for homeowners).
• Career development and advancement opportunities

HomeServe USA is an equal opportunity employer.

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