RECEPTIONIST

Responsibilities

Weekday Receptionist Fulltime  

Palm Shores Behavioral Health Center offers intensive residential psychiatric treatment for adolescents, ages 11 – 17. Treatment includes behavioral, emotional and psychiatric interventions as well as education. Our treatment philosophy is based on trauma-informed care principles and offers distinct progressive phases of care.

The Receptionist implements the philosophy, policy, and procedures set forth by the senior management team while maximizing the highest level of customer service to fellow employees, guests and patients. The Receptionist maintains confidentiality of all patients’ identities while they are being cared for at this facility as well as after treatment is completed.  Receptionist utilizes computer for office projects (calendars, flyers, call logs, etc), ordering office supplies and maintains postage machine. 

The schedule for this position is Monday thru Friday 8:30 am - 5:00 pm.

This section describes what knowledge, skills, and abilities that demonstrate competency an employee in this position should possess.

Knowledge of basic telephone etiquette and answer calls promptly.Knowledge of multi-line telephone system.

Facilitates response to emergency codes.Contributes to maintaining a safe environment and the ability to adhere to safety policies and procedure.Adheres to facility philosophy and policies.Is knowledgeable in location of all staff and their department.Demonstrate above average problems solving skills.Demonstrate above average customer service skills to external and internal customers.Skill in organizing and prioritizing workload to meet customer needs.Skill in telephone etiquette and paging procedures.

Effective oral communication skills.Ability to communicate effectively with patients, co-workers, families, and other visitors.Ability to use good judgment and to maintain confidentiality of information.Ability to work as a team player.

Benefits include:

Challenging and rewarding work environment

Competitive Compensation & Generous Paid Time Off

Excellent Medical, Dental, Vision and Prescription Drug Plans

401(K) with company match and discounted stock plan

SoFi Student Loan Refinancing Program

Career development opportunities within UHS and its 300 Subsidiaries!

All employees of Palm Shores must comply by the CMS COVID regulations as follows: All Healthcare Workers must have complete vaccination series to be fully vaccinated, except for those workers who have been granted exemptions. Workers may be exempt from the vaccination requirements by providing a signed exemption form indicating Religious Beliefs or a Qualifying Medical Reason with doctor’s signature.  All information is kept confidential and located in a secure office.  If you have any questions, please contact the Human Resource Department at Palm Shores.

Qualifications

EDUCATION: High school diploma/G.E.D.

EXPERIENCE: Prefer two years recent experience in multi-line telephone reception or health care experience.  Computer experience and working knowledge of Microsoft Office products.

PHYSICAL REQUIREMENTS:

Position requires sedentary work, occasionally lifts up to 10 pounds and carries small objects from waist to chest.

Incumbent is sitting at telephone terminal 90% of the time.

Must be able to calmly and professionally handle 100 telephone and/or personal contact daily.

Must courteously accommodate occasional frustration/ anger on the part of customers.

Ability to use computer terminal.

Requires eye-hand coordination and manual dexterity.

Regularly needs to bend, stoop, and reach to organize supplies and distribute messages/packages over reception counter.

Ability to hear telephone rings and speak clearly over the phone.Must be able to write messages thoroughly, repeat numbers for accuracy, and be able to decipher which messages should be taken by switchboard and which should be routed to a more appropriate person.

ADDITIONAL REQUIREMENTS: May be required to work occasional overtime and flexible hours.

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, our annual revenues were $10.77 billion in 2018. In 2020, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 87,000 employees and through its subsidiaries operates 26 acute care hospitals, 327 behavioral health facilities, 40 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.

Salary : $11 - $0