Reception Manager

Responsibilities

JOB DESCRIPTION:   The Reception Manager is responsible for facilitating the flow of the organizations information and to provide a positive, responsive environment for receiving internal and external customers via telephone and face-to-face. 

JOB RESPONSIBLITIES:     

1. Answers and responds to incoming telephone calls promptly and in a pleasant, courteous, and clear manner. Role models service excellence in interactions with internal and external customers.
2. Carefully screens calls before transferring them to offices and always requests patient’s confidentiality number before transferring.
3. Uses pages appropriately over the intercom system, speaking clearly and in a moderate tone; limits pages to emergencies, caller requests, or authorized announcements.
4. Screens all visitors before allowing them to proceed past the lobby, making sure all visitors check in and out.
5. Creates and maintains receptionists’ monthly schedule for all facilities.
6. Participates in and oversees the process of counting front desk cash/credit collections daily and completing logs.
7. Supports the clinic’s safety and security programs and complies with policies and procedures.
8. Serves as the primary point of contact for front desk operations and problem-solving.
9. Oversee the reception staff for all 4 locations.
10. Works closely with the Intake/Access department and follows procedures when prospective patients arrive.
11. Responsible for ensure patients discharge appropriately and are removed from MS4.
12. Serves as backup to intake phone calls and manages referrals and appropriately document the call details with subsequent entry into MS4.
13. Keeps the clinic lobby areas clean and tidy at all times. Assumes responsibility for cleanliness of lobby daily.
14. Signs for and receives incoming deliveries and notifying the receiver.
15. Greets and responds to applicants for employment and notifies them of how to apply online.
16. Coordinates trainings for reception personnel.
17. Provides administrative support to Access Director to include report processing.
18. Performs other duties as assigned.

Qualifications

KNOWLEDGE/SKILLS:        

• Must be able to perform assignments with minimal supervision;
• Must be able to work successfully under highly stressful conditions;
• Must be able to make sound, independent judgments based on scientific and/or ethical principles;
• Must be capable of adapting to varying workloads and work assignments on a constant basis;
• Must have effective comprehensive reading skills, strong communication skills, written and verbal.
• Must have a working knowledge of computers.

MINIMUM REQUIREMENTS OF THE POSITON:

• Must be able to complete new hire requirements such as State of Alaska Background Check and Drug Testing.
• Must be able to demonstrate special training, knowledge and skills specific to the reception desk within first three (3) months of employment.
• Must complete all mandatory in-services annually.
• Must be tested for Tuberculosis with a PPD skin test or chest x-ray upon hire; PPD skin test required annually or chest x-ray tri-annually thereafter.

Salary : $0